> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/channels/facebook-messenger/error_2022.md).

# Error code #2022

## Overview

If you violate Facebook's terms and policies,**Facebook may prevent your business Page from sending messages, which means you will not be able to send messages to specific customers or to all customers**.

And if this happens, you will see an error notification similar to the following on the screen:

> \#2022 Someone reported content sent by your public Page. To ensure users' interests are not threatened, we have prohibited your public Page from sending messages through the Messenger platform. This process may last 24 hours.

> \#2022 People have been reporting content that your Page is sending. Out of the interest of our users, your Page has been blocked from sending messages via the Messenger Platform. This block may persist for 24 hours.

> \#2022 You have been temporarily blocked from performing this action.

> \#2022 You have been temporarily blocked from performing this action.

{% hint style="info" %}
For other detailed error code reasons, please refer to the official documentation:

<https://developers.facebook.com/docs/messenger-platform/error-codes/>
{% endhint %}

## Common reasons

When this error occurs, Facebook has not disclosed any details related to account access, nor has it disclosed when the restriction will be lifted. The following is a summary of common reasons for blocked Pages:

1. **24-hour rule**: You can only send promotional messages within 24 hours after a user initiates a conversation with your Page.
2. **Reported as spam or blocked**: Your messages are frequently reported by users as spam or are blocked above a certain threshold.
3. **High-frequency sending**: You sent a large number of messages in a short period of time, which may be viewed as spam behavior <https://developers.facebook.com/docs/messenger-platform/send-messages/high-mps/>.
4. **Violating policies or terms**: Failing to comply with Messenger's platform policies and terms of service may also cause your Page to be blocked <https://developers.facebook.com/docs/messenger-platform/policy/policy-overview/?translation>
5. **Misjudged message content**: Facebook may use algorithms and machine learning to monitor and detect potential violations to ensure that users on the platform comply with community standards and policies. However, this detection system is not perfect, and sometimes it may misjudge, causing compliant users to be restricted or blocked from certain features.

{% hint style="warning" %}
Please note that if you are also using other third-party services such as ManyChat, Zendesk, etc. to send large volumes of marketing or promotional messages, or if other policy violations cause Facebook to take blocking action, it may affect all other third-party applications linked to your Page, including FIRST LINE. At that time, you may be temporarily unable to send messages.
{% endhint %}

## How to handle it

If your Facebook Page has been blocked or restricted, you can try to unblock it by taking the following steps:

1. **Self-check**: First, carefully review your recent posts and sent messages. Make sure that these contents comply with Facebook's advertising guidelines <https://www.facebook.com/policies/ads> and Messenger platform policies <https://developers.facebook.com/docs/messenger-platform/policy/policy-overview/?translation>. If you are sure your content does not violate any rules, then the problem may lie elsewhere.
2. **Contact Facebook Support**: Go to your Facebook account settings, and under "Help and support," select "Support Inbox." There you can view your violation appeals. Usually, this will provide the specific reason your Page was blocked or restricted. Based on the provided reason, you can submit a detailed appeal.
3. **Follow the appeal guidelines**: After you submit an appeal, Facebook will provide some guidance on how to appeal or prove that you have complied with the platform requirements. Please follow these suggestions and guidelines and provide the relevant evidence as required.
4. **Be patient and wait**: Facebook may need some time to review your appeal and the information you provided, so please be patient during this period. Once the review is complete, Facebook will notify you whether your appeal has been accepted and what to do next.