🔵FANCY credits
FANCY points are the usage credits in the FIRST LINE platform and can be used for AI and other advanced features that require billing.
Businesses can obtain plan points through subscription plans, and can also purchase central points separately. When using features that require FANCY points, the system will automatically calculate and deduct points according to the feature's billing method.
What are FANCY points
FANCY pointsMainly used for features in FIRST LINE that require additional computing resources, such as the AI features, AI writing assistance, AI assistantand other advanced features.
Different features will, based on theircomputing requirements, processing complexity, and feature rulesuse different point calculation methods, so the points consumed each time may vary.
When using them, you do not need to determine which type of points to use yourself; the system will, according to each feature's rules,automatically calculate and deduct the corresponding points.
What are the sources of FANCY points
The FANCY points available to businesses are mainly divided into plan points and central points.
plan points
Plan points are the points provided by the subscription plan in each billing cycle.
For example, if the plan provides 1,000 points per period and 800 points are currently available:
plan points
800 / 1,000After entering a new billing cycle, the system will provide the corresponding plan points again according to the current subscription plan.
central points
Central points are FANCY points purchased separately by the business and are not periodic points included in the subscription plan.
When plan points are insufficient, the system will continue to use central points.
For example:
This means the plan points provided for the current period have been used up, but the business still has 49,201 central points available.
Two FANCY point billing methods
At present, FIRST LINE's AI features mainly have two billing methods.
A. Fixed-point billing
Customer-facing chatbots, automated workflows, and existing AI features
A specified number of points is deducted each time based on each execution or usage unit
B. Dynamic-point billing
AI assistants, AI writers, and other features used internally by staff
Calculated based on task complexity, content length, execution steps, and actual processing volume
A. Fixed-point billing
Fixed-point billingSuitable for features with clear execution rules and relatively fixed single-use costs, such as customer-facingchatbot workflowsor certainautomated AI features.
For such features, the FANCY points required for each execution are directly indicated, for example:
1 point / time: 1 point is deducted for each successful execution.3 points / time: 3 points are deducted for each successful execution.
Since the cost per use is fixed, users can directly estimate the required points and usage cost based onthe feature rate and estimated number of executions.
Fixed-point usage rate table
Below are common features currently billed with fixed points. If the actual rate is adjusted, the display and announcements in the FIRST LINE system shall prevail.
AI response agent
Uses AI to search the knowledge base and product information, then organizes the content to reply to customers.
3 points / 1 time
AI judgment agent
Uses AI to analyze conditions and determine whether customer messages match the set intent.
1 point / 1 time
AI custom agent
Executes AI text-processing tasks through custom instructions.
1 point / 1 time
AI image agent
Uses AI to extract and process information from a single image.
3 points / 1 time
AI transcript
Analyzes call recordings and automatically generates transcripts.
2 points / 1 minute
AI insights
Generates conversation summaries, analyzes sentiment, and identifies potential intent.
3 points / 1 time
B. Dynamic-point billing
Some more flexible AI features, such as the daily-use AI assistant,AI writer, calculate FANCY points based on the actual amount of work processed each time rather than deducting the same fixed amount each time.
Depending ontask complexity, content length, execution steps, and the amount of content actually analyzed and generated by AIand other factors. Therefore, even when using the same feature, the points consumed by different tasks may vary.
For example, using AI to organize, rewrite, or translate a short passage of text usually consumes fewer points than analyzing a large amount of data, processing longer content, or performing multi-step tasks.
This billing method makes point consumption closer to actual resource usage:simple tasks consume less, while complex tasks increase according to actual processing volume, allowing the same points to support more daily, low-complexity AI operations.
AI free quota (expected Q3 2026)
AI free quotais personal AI experience resources provided to each staff member and mainly applies to the above B. Dynamic-point billing part of the AI features, such as AI assistant.
AI free quota and the business'splan points, central points, and fixed-point billing featuresare calculated separately and do not overlap.
Each staff member has their own free quota
AI free quota is calculated on aper staff member basisEach staff member has their own quota and does not share it with other staff members in the same business.
For example, Staff A and Staff B in the same business each have their own AI free quota. When Staff A uses the AI assistant, only Staff A's quota is consumed,and it will not affect Staff B's available quota.
This design gives each staff member an independent AI usage space, so that one person's free quota will not be exhausted early because of a colleague's higher usage frequency.
How free quota is consumed
Free quota uses the same concept as dynamic-point billing, and is consumed based onactual workloadrather than deducting the same amount each time it is used.
For example, short text organization usually consumes less; if longer content needs to be processed, more complex analysis performed, or multiple steps executed, more quota may be consumed.
Therefore, the actual number of times the same free quota can be used is not fixed, but depends on the content and complexity of each task. Simple daily AI tasks can usually support more uses.
Usersdo not need to calculate quota consumption themselves, and the system will automatically display the current remaining free quota and renewal information.
When there is free quota
When a staff member uses a feature that supports AI free quota and still has available quota:
When free quota is used up
When that staff member's free quota is used up, using the same billed AI features afterward will start using the business's FANCY points:
Free quota is periodically restored
AI free quota is expected to adopta periodic restoration mechanism, and each staff member's free quota will be calculated independently and periodically restored according to system rules, without being affected by the usage of other staff members in the same business.
Users are expected to be able to check fromthe personal profile areathe current remaining AI free quota and information about the next quota restoration, making it easy to keep track of your available quota.
How FANCY points are deducted
Whether it is fixed-point billing or actual-usage billing after free quota is used up, as long as FANCY points are ultimately needed, the system will deduct them in the following order:
Use plan points first
After plan points run out, central points are used next
For example, the business currently has:
If this feature requires 5 points, the system will first use the remaining 3 plan points, and then cover the remaining 2 points with central points.
What is personal usage (formerly personal quota)
“Current-period usage” means how much this user has actually consumed within the currently set cycle FANCY points.
For example:
means this user has consumed 526 points this period, while the administrator-set personal point limit is 1,000 points.
Current-period usage is not another kind of point balance; it is used to manage how many business FANCY points an individual can use.
AI free quota is an additional experience resource provided to individuals, so using free quota will not increase current-period usage.
How the individual point limit works
Business administrators can set personal usage limits for FANCY points for different staff members.
For example:
Means that the staff member can consume up to 1,000 FANCY points per month.
Even if the business still has plan points or central points, once the user has reached their own usage limit, they cannot continue to generate new FANCY point consumption.
AI free quota is not part of FANCY point consumption, so it does not count toward this individual point limit.
How to set a staff member's individual point limit
Administrators can go to:
Staff management → select the specified staff member → Advanced → FANCY point management
to set it.
Usage reset cycle
Set how often the personal usage is recalculated, such as daily, weekly, or monthly. When a new cycle begins, current-period usage is recalculated.
Individual point limit
Set the maximum amount of FANCY points a staff member can consume within one usage cycle.
How to view current points
Users can view their current point usage status from the 'Profile' in the top right corner of the navigation bar.
Currently mainly includes:
plan points
central points
Current-period usage
After the official launch of AI free quota, the status of that staff member's own AI free quota is expected to be shown separately.
AI free quota
Owned by each staff member, for use only by certain AI features billed by actual usage; expected to launch in Q3 2026
plan points
Points provided by the subscription plan for this billing cycle and currently still available
central points
Points purchased separately by the business and currently available
Personal usage
FANCY points actually consumed by the individual within the current usage cycle
What happens when points are insufficient
When plan points are used up but the business still has central points, the system will continue to use central points.
When the business no longer has enough available FANCY points, features that require points will no longer be able to generate paid usage, and the system will also indicate that points are currently insufficient.
If the business still has points but the user has reached their individual point limit, that user will also be unable to continue generating new FANCY point consumption.
Therefore, 'insufficient business points' and 'user has reached individual usage limit' are two different restrictions.
Purchase FANCY points
Businesses can purchase additional FANCY points according to their actual needs.
The selling price, discounts, and purchasing methods of FANCY points may vary by region, quantity, and business plan; please refer to the official quote and billing information provided by FIRST LINE for the latest prices.
View usage and purchase records
The increase and consumption of FANCY points are recorded in the system, for example:
Purchase FANCY points
Points provided by the plan
Point consumption generated by feature usage
Other point changes
Administrators can go to:
Billing overview → FANCY points
to view related usage and change records.
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