> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/payments-and-billing/fancy-points.md).

# FANCY Points

FANCY points are the usage credits in the FIRST LINE platform and can be used for AI and other advanced features that require billing.

Businesses can obtain plan points through subscription plans, and can also purchase central points separately. When using features that require FANCY points, the system will automatically calculate and deduct points according to the feature's billing method.

{% hint style="info" %}
**AI free quota is expected to launch in 2026 Q3**

AI free quota is not yet officially available and is expected to be launched in **Q3 2026**Go live. The official launch time, applicable features, and usage rules are still subject to system announcements.

AI free quota only applies to some AI features billed by actual usage and does not apply to features currently billed at a fixed number of points.
{% endhint %}

### What are FANCY points

**FANCY points**Mainly used for features in FIRST LINE that require additional computing resources, such as the **AI features, AI writing assistance, AI assistant**and other advanced features.

Different features will, based on their**computing requirements, processing complexity, and feature rules**use different point calculation methods, so the points consumed each time may vary.

When using them, you do not need to determine which type of points to use yourself; the system will, according to each feature's rules,**automatically calculate and deduct the corresponding points**.

### What are the sources of FANCY points

The FANCY points available to businesses are mainly divided into **plan points** and **central points**.

#### plan points

Plan points are the points provided by the subscription plan in each billing cycle.

For example, if the plan provides 1,000 points per period and 800 points are currently available:

```
plan points
800 / 1,000
```

After entering a new billing cycle, the system will provide the corresponding plan points again according to the current subscription plan.

#### central points

Central points are FANCY points purchased separately by the business and are not periodic points included in the subscription plan.

When plan points are insufficient, the system will continue to use central points.

For example:

```
plan points
0 / 1,000

central points
49,201
```

This means the plan points provided for the current period have been used up, but the business still has 49,201 central points available.

### Two FANCY point billing methods

At present, FIRST LINE's AI features mainly have two billing methods.

<table><thead><tr><th width="195.83203125">Billing method</th><th>Common usage scenarios</th><th>How it is calculated</th></tr></thead><tbody><tr><td><strong>A. Fixed-point billing</strong></td><td>Customer-facing chatbots, automated workflows, and existing AI features</td><td>A specified number of points is deducted each time based on each execution or usage unit</td></tr><tr><td><strong>B. Dynamic-point billing</strong></td><td>AI assistants, AI writers, and other features used internally by staff</td><td>Calculated based on task complexity, content length, execution steps, and actual processing volume</td></tr></tbody></table>

#### A. Fixed-point billing

**Fixed-point billing**Suitable for features with clear execution rules and relatively fixed single-use costs, such as customer-facing**chatbot workflows**or certain**automated AI features**.

For such features, the FANCY points required for each execution are directly indicated, for example:

* `1 point / time`: 1 point is deducted for each successful execution.
* `3 points / time`: 3 points are deducted for each successful execution.

Since the cost per use is fixed, users can directly estimate the required points and usage cost based on**the feature rate and estimated number of executions**.

**Fixed-point usage rate table**

Below are common features currently billed with fixed points. If the actual rate is adjusted, the display and announcements in the FIRST LINE system shall prevail.

<table><thead><tr><th width="182.24609375">Feature</th><th width="414.765625">Feature description</th><th align="right">Points used</th></tr></thead><tbody><tr><td><strong>AI response agent</strong></td><td>Uses AI to search the knowledge base and product information, then organizes the content to reply to customers.</td><td align="right"><strong>3 points / 1 time</strong></td></tr><tr><td><strong>AI judgment agent</strong></td><td>Uses AI to analyze conditions and determine whether customer messages match the set intent.</td><td align="right"><strong>1 point / 1 time</strong></td></tr><tr><td><strong>AI custom agent</strong></td><td>Executes AI text-processing tasks through custom instructions.</td><td align="right"><strong>1 point / 1 time</strong></td></tr><tr><td><strong>AI image agent</strong></td><td>Uses AI to extract and process information from a single image.</td><td align="right"><strong>3 points / 1 time</strong></td></tr><tr><td><strong>AI transcript</strong></td><td>Analyzes call recordings and automatically generates transcripts.</td><td align="right"><strong>2 points / 1 minute</strong></td></tr><tr><td><strong>AI insights</strong></td><td>Generates conversation summaries, analyzes sentiment, and identifies potential intent.</td><td align="right"><strong>3 points / 1 time</strong></td></tr></tbody></table>

<figure><img src="https://842546780-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2Fdo3zMiN94XHAmF2Hqq6z%2Fimage.png?alt=media&#x26;token=bbd9bc8c-3fcf-4ffd-8b44-ca4b0acf9efa" alt="固定點數使用費率與功能示意"><figcaption></figcaption></figure>

#### B. Dynamic-point billing

Some more flexible AI features, such as the daily-use **AI assistant**,**AI writer**, calculate FANCY points based on the actual amount of work processed each time rather than deducting the same fixed amount each time.

Depending on**task complexity, content length, execution steps, and the amount of content actually analyzed and generated by AI**and other factors. Therefore, even when using the same feature, the points consumed by different tasks may vary.

For example, using AI to organize, rewrite, or translate a short passage of text usually consumes fewer points than analyzing a large amount of data, processing longer content, or performing multi-step tasks.

This billing method makes point consumption closer to actual resource usage:**simple tasks consume less, while complex tasks increase according to actual processing volume**, allowing the same points to support more daily, low-complexity AI operations.

{% hint style="info" %}
**AI free quota only applies to some AI features billed by 'actual usage'**, such as features like the AI assistant that meet the free quota rules.

Using**Fixed-point billing**chatbot workflows and automated AI features,**does not apply to personal AI free quota**, and each execution will still directly deduct the corresponding **FANCY points**.
{% endhint %}

### AI free quota (expected Q3 2026)

**AI free quota**is personal AI experience resources provided to each staff member and mainly applies to the above **B. Dynamic-point billing** part of the AI features, such as **AI assistant**.

AI free quota and the business's**plan points, central points, and fixed-point billing features**are calculated separately and do not overlap.

#### Each staff member has their own free quota

AI free quota is calculated on a**per staff member basis**Each staff member has their own quota and does not share it with other staff members in the same business.

For example, Staff A and Staff B in the same business each have their own AI free quota. When Staff A uses the AI assistant, only Staff A's quota is consumed,**and it will not affect Staff B's available quota**.

This design gives each staff member an independent AI usage space, so that one person's free quota will not be exhausted early because of a colleague's higher usage frequency.

#### How free quota is consumed

Free quota uses the same concept as dynamic-point billing, and is consumed based on**actual workload**rather than deducting the same amount each time it is used.

For example, short text organization usually consumes less; if longer content needs to be processed, more complex analysis performed, or multiple steps executed, more quota may be consumed.

Therefore, the actual number of times the same free quota can be used is not fixed, but depends on the content and complexity of each task. Simple daily AI tasks can usually support more uses.

Users**do not need to calculate quota consumption themselves**, and the system will automatically display the current remaining free quota and renewal information.

#### When there is free quota

When a staff member uses a feature that supports AI free quota and still has available quota:

```
Use applicable features such as the AI assistant
        ↓
Use that staff member's own AI free quota
        ↓
No plan points deducted
No central points deducted
Not counted toward the individual's current-period usage
```

#### When free quota is used up

When that staff member's free quota is used up, using the same billed AI features afterward will start using the business's FANCY points:

```
Personal AI free quota used up
        ↓
Calculate FANCY points based on actual workload
        ↓
Use plan points first
        ↓
Use central points when plan points are insufficient
        ↓
Count toward individual current-period usage
```

#### Free quota is periodically restored

AI free quota is expected to adopt**a periodic restoration mechanism**, and each staff member's free quota will be calculated independently and periodically restored according to system rules, without being affected by the usage of other staff members in the same business.

Users are expected to be able to check from**the personal profile area**the current remaining AI free quota and information about the next quota restoration, making it easy to keep track of your available quota.

{% hint style="info" %}
**Free quota restoration frequency**

AI free quota will be restored periodically, but**the actual restoration frequency and timing may be adjusted**, so it is not guaranteed to be restored at a fixed time.

For the actual available quota and restoration time, please refer to**the information displayed at the time**. You can use**personal information**to view the current remaining AI free quota and the expected restoration information.
{% endhint %}

### How FANCY points are deducted

Whether it is fixed-point billing or actual-usage billing after free quota is used up, as long as FANCY points are ultimately needed, the system will deduct them in the following order:

1. Use plan points first
2. After plan points run out, central points are used next

For example, the business currently has:

```
Plan points: 3
Central points: 10,000
```

If this feature requires 5 points, the system will first use the remaining 3 plan points, and then cover the remaining 2 points with central points.

{% hint style="info" %}
**How to understand the points on the screen**

The only sources that will actually be deducted from the business's available points are **plan points** and **central points**. The two represent the FANCY points the business can currently actually spend.

**AI free quota**and**Individual current-period usage / individual point limit**This is quota or usage information at the individual staff level, not another business point wallet, and it does not add to plan points or central points.

When a staff member still has AI free quota, the system will first offset the points consumed this time with the free quota; only the portion not offset by free quota will actually be deducted from the business's plan points or central points, and counted toward that staff member's current-period usage.

For example, if this feature consumes 5 points and AI free quota offsets 3 points, the business is actually deducted 2 points; these 2 points will be deducted in order from plan points and then central points.
{% endhint %}

### What is personal usage (formerly personal quota)

“Current-period usage” means how much this user has actually consumed within the currently set cycle **FANCY points**.

For example:

```
Current-period usage
526 / 1,000
```

means this user has consumed 526 points this period, while the administrator-set personal point limit is 1,000 points.

Current-period usage is not another kind of point balance; it is used to manage how many business FANCY points an individual can use.

AI free quota is an additional experience resource provided to individuals, so using free quota will not increase current-period usage.

### How the individual point limit works

Business administrators can set personal usage limits for FANCY points for different staff members.

For example:

```
Personal point limit: 1,000 points
Usage reset cycle: monthly
```

Means that the staff member can consume up to 1,000 FANCY points per month.

Even if the business still has plan points or central points, once the user has reached their own usage limit, they cannot continue to generate new FANCY point consumption.

AI free quota is not part of FANCY point consumption, so it does not count toward this individual point limit.

### How to set a staff member's individual point limit

Administrators can go to:

**Staff management → select the specified staff member → Advanced → FANCY point management**

to set it.

#### Usage reset cycle

Set how often the personal usage is recalculated, such as daily, weekly, or monthly. When a new cycle begins, current-period usage is recalculated.

#### Individual point limit

Set the maximum amount of FANCY points a staff member can consume within one usage cycle.

### How to view current points

Users can view their current point usage status from the 'Profile' in the top right corner of the navigation bar.

Currently mainly includes:

* plan points
* central points
* Current-period usage

After the official launch of AI free quota, the status of that staff member's own AI free quota is expected to be shown separately.

<table><thead><tr><th width="197.71875">Item</th><th>Description</th></tr></thead><tbody><tr><td><strong>AI free quota</strong></td><td>Owned by each staff member, for use only by certain AI features billed by actual usage; expected to launch in Q3 2026</td></tr><tr><td><strong>plan points</strong></td><td>Points provided by the subscription plan for this billing cycle and currently still available</td></tr><tr><td><strong>central points</strong></td><td>Points purchased separately by the business and currently available</td></tr><tr><td><strong>Personal usage</strong></td><td>FANCY points actually consumed by the individual within the current usage cycle</td></tr></tbody></table>

<figure><img src="https://842546780-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2Fd0ybgdZCPiWXHHeQZrSg%2Fimage.png?alt=media&#x26;token=97915c31-cf80-4c3b-b150-f1418f32f991" alt="從個人資料查看 FANCY 點數與使用狀態"><figcaption></figcaption></figure>

### What happens when points are insufficient

When plan points are used up but the business still has central points, the system will continue to use central points.

When the business no longer has enough available FANCY points, features that require points will no longer be able to generate paid usage, and the system will also indicate that points are currently insufficient.

If the business still has points but the user has reached their individual point limit, that user will also be unable to continue generating new FANCY point consumption.

Therefore, 'insufficient business points' and 'user has reached individual usage limit' are two different restrictions.

### Purchase FANCY points

Businesses can purchase additional FANCY points according to their actual needs.

The selling price, discounts, and purchasing methods of FANCY points may vary by region, quantity, and business plan; please refer to the official quote and billing information provided by FIRST LINE for the latest prices.

### View usage and purchase records

The increase and consumption of FANCY points are recorded in the system, for example:

* Purchase FANCY points
* Points provided by the plan
* Point consumption generated by feature usage
* Other point changes

Administrators can go to:

**Billing overview → FANCY points**

to view related usage and change records.

<figure><img src="https://842546780-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2FQ1Pjteb77rs5N4QdWAS8%2Fimage.png?alt=media&#x26;token=bf9b97bd-d1d7-4797-810d-5e22ae45f1fc" alt="帳務總覽中的 FANCY 點數使用與異動紀錄"><figcaption></figcaption></figure>