> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/report.md).

# Reports

## Overview

The reporting feature provides real-time information on system and agent service efficiency, allowing you to keep track of relevant data at any time. For example, you can view the number of customers who contacted in today and see which customers agents are interacting with, which is very helpful for evaluating service efficiency and allocating resources.

## Report Limitations

To ensure all users can use the service fairly and prevent resource abuse, the maximum reporting query range is 31 days, and each query can return up to 3,000 records. Please note that the data aggregation speed will vary depending on the query range, conditions, and the nature of the report you set. If you set a longer query range, it may take more time to aggregate the data.

<figure><img src="https://842546780-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2FkgIbwasLecUXuNAJlFXs%2Fimage.png?alt=media&#x26;token=b43173c3-b2a1-44d7-a1e9-2c11d6614e5b" alt=""><figcaption></figcaption></figure>

## Report Execution Time

When running a report, we will search for and return relevant data based on the conditions you set. Sometimes, if a report runs slowly, it may be because certain parts take longer to process and analyze, or because the data volume is too large and more time is needed to return the complete data.

You can speed up report execution by adjusting the report filters, as follows:

#### Adjust the date range or other conditions

Make sure your filter conditions are specific enough to include only the data you need. For example, adjust the defined date range to speed up the report. If you only need this week's analysis data, edit the filter so that the display range end date is equal to this week.

#### Specify a specific agent or other conditions

When no filter conditions are set, the report will perform many steps to return all data, which slows the report down. For example, if you only need data for a specific agent, edit the specified agent filter to narrow its data range.

![](https://842546780-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2FUsVnGABY8Jcn7jCYkaGO%2F%E6%88%AA%E5%9C%96%202022-08-11%2010.22.30.png?alt=media\&token=73b99f36-3528-43a3-96f8-89dfd7b17aec)

## Troubleshooting

### The report interface display does not match the downloaded information

If the report interface display does not match the downloaded information, it may be caused by browser extensions. Some extensions can modify page elements, including the structure of phone numbers, to provide extra click-to-dial functionality. These extensions may interfere with the correct display and download of reports.

To solve this problem, we recommend trying the following:

1. Use Incognito mode: Try using your browser's Incognito mode to download the report. Incognito mode usually does not load any extensions, so it can rule out the effect of extensions.
2. Disable extensions: Temporarily disable your browser extensions, then reload the report page and download again. This can rule out interference from extensions.
3. Use another browser: Try downloading with another browser. Choose a browser with no extensions to ensure the report displays and downloads correctly.