> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/admin.md).

# App Management

- [Enterprise](https://en.help.firstline.cc/feature/admin/enterprise.md)
- [Organization Settings](https://en.help.firstline.cc/feature/admin/enterprise/settings.md)
- [Department](https://en.help.firstline.cc/feature/admin/enterprise/department.md): You can go to the department management list by clicking the 'Department' button under 'System' in the left-side FIRST LINE menu. After entering the department management list view, you can immediately browse fields such as 'Department Name' and 'Description' for easy review.
- [Billing Overview](https://en.help.firstline.cc/feature/admin/enterprise/billing.md)
- [IP Allowlist](https://en.help.firstline.cc/feature/admin/enterprise/ip-allowlist.md)
- [Group](https://en.help.firstline.cc/feature/admin/enterprise/employee-group.md): You can go to the group management list by clicking the 'Group' button under 'System' in the left-side FIRST LINE menu.
- [Owner](https://en.help.firstline.cc/feature/admin/enterprise/sponsor.md): The owner is used to support BPO and multi-client enterprise service scenarios. By distinguishing ownership, it separates customers, tickets, channel categories, and related resources, helping the same customer service team maintain data boundaries for different clients.
- [Address](https://en.help.firstline.cc/feature/admin/enterprise/address.md)
- [City/County](https://en.help.firstline.cc/feature/admin/enterprise/address/xian-shi-xin-zeng-yu-she-ding.md): You can go to the city/county management list by clicking the 'City/County' button under 'System' in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as 'City/County Name' and 'Abbreviation' for easy review.
- [Administrative Area](https://en.help.firstline.cc/feature/admin/enterprise/address/hang-zheng-ou-yu-xin-zeng-yu-she-ding.md): You can go to the administrative area management list by clicking the 'Administrative Area' button under 'System' in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as 'Administrative Area Name' and 'Postal Code' for easy review.
- [Country](https://en.help.firstline.cc/feature/admin/enterprise/address/guo-jia-xin-zeng-yu-she-ding.md): You can go to the country management list by clicking the 'Country' button under 'System' in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as 'Country Name' and 'Abbreviation' for easy review.
- [Permissions](https://en.help.firstline.cc/feature/admin/enterprise/role.md): Multiple roles and permissions control access to FIRST LINE features. This allows you to quickly and conveniently define role assignments that fit your company's structure and workflow.
- [Customer](https://en.help.firstline.cc/feature/admin/contact.md)
- [Customer Assignment](https://en.help.firstline.cc/feature/admin/contact/contact-assign.md)
- [Service Record](https://en.help.firstline.cc/feature/admin/service-record.md)
- [service tag](https://en.help.firstline.cc/feature/admin/service-record/service-tag.md)
- [Staff](https://en.help.firstline.cc/feature/admin/employee.md)
- [Service Status](https://en.help.firstline.cc/feature/admin/employee/state.md): Status displays let the team know whether you can serve customers and whether you are available. FIRST LINE provides several statuses to share your whereabouts so supervisors and team members can understand.
- [Change or Forgot Password](https://en.help.firstline.cc/feature/admin/employee/password.md)
- [Two-Factor Authentication (2FA)](https://en.help.firstline.cc/feature/admin/employee/two-factor-authentication.md): Two-Factor Authentication (2FA) adds an authenticator verification step in addition to the account password, helping improve the login security of FIRST LINE accounts. This article explains how to enable it, log in, save recovery codes, and handle lost devices.
- [File Management](https://en.help.firstline.cc/feature/admin/file-management.md)
- [Skills](https://en.help.firstline.cc/feature/admin/skill.md): You can manage it by going to the 'Skills' button under the 'Chatbot' tab in the 'Applications' section of the left-side FIRST LINE menu.
- [Position](https://en.help.firstline.cc/feature/admin/job-title.md): You can go to the position management list by clicking the 'Position' button under 'System' in the left-side FIRST LINE menu.
- [Phone](https://en.help.firstline.cc/feature/admin/phone.md)
- [Outbound Code](https://en.help.firstline.cc/feature/admin/phone/outbound-code.md)
- [Greetings and Scripts](https://en.help.firstline.cc/feature/admin/kai-chang-bai-hang-xiao-hua-shu-she-ding.md): You can go to the management list by clicking the 'Greetings' and 'Marketing Scripts' buttons under 'System' in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as 'Title' and 'Message Content' for easy review.
- [Development and Integration](https://en.help.firstline.cc/feature/admin/development-and-integration.md): Development and Integration
- [Environment variables](https://en.help.firstline.cc/feature/admin/development-and-integration/environment-variables.md): Environment variables allow centralized management of settings reused during system integration, and you can choose regular variables or secret variables depending on data sensitivity.