> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/dashboard.md).

# Dashboard

- [Service Level](https://en.help.firstline.cc/feature/dashboard/service-level.md)
- [Phone](https://en.help.firstline.cc/feature/dashboard/dian-hua.md): Analyze phone data at a glance through phone-related chart data.
- [Agent Phone Live Status](https://en.help.firstline.cc/feature/dashboard/dian-hua-ji-shi-zhuang-tai.md): You can go to the phone card list by clicking the 'Phone Live Status' button under 'Info Center' in the left-side FIRST LINE menu. After entering the list, you can immediately view the phone status of all agents, making it easy for managers to review the overall situation.
- [Social Media Friend Count](https://en.help.firstline.cc/feature/dashboard/official-account-friends.md)
- [Message Statistics](https://en.help.firstline.cc/feature/dashboard/message-statistics.md)
- [Conversation Queue](https://en.help.firstline.cc/feature/dashboard/message-queue.md): You can view the list by clicking the 'Message Queue' button under 'Dashboard' in the menu. After entering the list, you can immediately view the conversation status of all text channels, making it convenient for managers to review the overall situation.
- [customer service efficiency metrics](https://en.help.firstline.cc/feature/dashboard/customer-service-efficiency-metrics.md)