> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/crm.md).

# Customer Relationship Management

- [Service Record](https://en.help.firstline.cc/feature/crm/service-log.md)
- [Reopen Service](https://en.help.firstline.cc/feature/crm/service-log/reopen-service.md)
- [Conversation Records](https://en.help.firstline.cc/feature/crm/service-log/contact-log.md)
- [Customer](https://en.help.firstline.cc/feature/crm/contact.md)
- [Customer Merge](https://en.help.firstline.cc/feature/crm/contact/ke-hu-he-bing.md)
- [Company](https://en.help.firstline.cc/feature/crm/bian-ji-gong-si.md): The company feature lets you associate customers belonging to the same business or organization, centrally manage company identification information, and help the team organize, filter, and find customer data by company.
- [Import Customers](https://en.help.firstline.cc/feature/crm/import.md)
- [Import Custom Tables](https://en.help.firstline.cc/feature/crm/hui-ru-zi-ding-biao-ge.md): The custom table import feature lets you batch import customer table data with custom fields into the system at once. For example, data from your Excel spreadsheet or data exported from other systems can be quickly transferred into FIRST LINE through this feature.
- [Service Result](https://en.help.firstline.cc/feature/crm/fu-wu-ji-lu-she-ding.md): Service Result is used to record the final handling outcome of each service, and can be combined with service records, reports, and AI analysis to help businesses track service results and subsequent handling status.
- [service tag](https://en.help.firstline.cc/feature/crm/fu-wu-yuan-yin-she-ding.md)
- [Custom Fields](https://en.help.firstline.cc/feature/crm/untitled.md): In addition to the built-in system fields, you can also add custom fields to customers and tickets to collect more information and help expand your business data.
- [Data Export](https://en.help.firstline.cc/feature/crm/ming-chan-hui-chu.md)
- [Call Records](https://en.help.firstline.cc/feature/crm/call-log.md): Call records can be used to query the handling information, recordings, AI transcript, and related service records for each call, and support multiple filter conditions and batch operations to help trace call workflows and subsequent service status.
- [Contacts](https://en.help.firstline.cc/feature/crm/social-media-contact.md): Contacts are used to centrally manage external identities that have appeared in messaging and email channels, helping the team find interaction records, identify whether they have been matched to a CRM customer, and perform follow-up contact and channel-level management.