> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature.md).

# Feature tutorials

- [AI Agent](https://en.help.firstline.cc/feature/ai-agent.md): Learn what FIRST LINE's Fancy AI agent can do, and how to configure reply instructions, knowledge, and handoff flows.
- [Learn about AI agent handoff conversation scripts](https://en.help.firstline.cc/feature/ai-agent/learn-about-ai-agent-handoff-conversation-scripts.md): Learn which needs are best handled by Fancy AI agents, which situations are better handed off to conversation scripts, and how service continues after the script is completed.
- [How can Fancy collaborate with conversation scripts?](https://en.help.firstline.cc/feature/ai-agent/start-ai-agent-from-scenario.md): Follow the steps to set up how Fancy AI agents and conversation scripts work together, so open-ended Q\&A and fixed service workflows complement each other.
- [How do you write AI agent instructions correctly?](https://en.help.firstline.cc/feature/ai-agent/how-do-you-write-ai-agent-instructions-correctly.md): Learn how to write default and scenario-based instructions for Fancy AI agents, and combine them with knowledge and routing settings to make customer service responses better fit business needs.
- [AI Assistant](https://en.help.firstline.cc/feature/ai-assistant.md)
- [AI Writer](https://en.help.firstline.cc/feature/ai-writer.md)
- [AI Skills](https://en.help.firstline.cc/feature/ai-skill.md): AI Skills let businesses organize common writing rules, brand tone, and workflows into reusable AI capabilities. Administrators can set skill instructions, access entry points, and role permissions so agents can apply them in AI Writer or AI Assistant according to the work scenario.
- [Use AI skills in AI Assistant](https://en.help.firstline.cc/feature/ai-skill/use-ai-skills-in-ai-assistant.md): Explains how to apply AI Skills in AI Assistant, and how skills affect the capabilities, workflows, and data permissions available in that session.
- [Channels](https://en.help.firstline.cc/feature/channels.md): By connecting the service channels you own, you can immediately reply to all customer messages from one backend, and collaborate with team members through assignment to provide customers with the best service experience.
- [Advanced Features](https://en.help.firstline.cc/feature/channels/advanced-features.md)
- [Recall a single message](https://en.help.firstline.cc/feature/channels/advanced-features/recall-a-single-message.md)
- [Block contact](https://en.help.firstline.cc/feature/channels/advanced-features/block-contact.md)
- [Live chat](https://en.help.firstline.cc/feature/channels/live-chat.md)
- [Create eye-catching messages](https://en.help.firstline.cc/feature/channels/live-chat/markdown.md)
- [Troubleshooting](https://en.help.firstline.cc/feature/channels/live-chat/troubleshooting.md)
- [Customer authentication](https://en.help.firstline.cc/feature/channels/live-chat/ke-hu-shen-fen-yan-zheng.md): In certain use cases, if your website already knows the customer's login information, such as email, phone number, or member ID, you can perform customer authentication for FIRST LINE through integration.
- [Installation examples](https://en.help.firstline.cc/feature/channels/live-chat/installation-examples.md): Examples
- [Embed to serve customers inside LINE](https://en.help.firstline.cc/feature/channels/live-chat/installation-examples/liff.md): Through LIFF integration, direct customers to live chat, replace conversation delivery via Message API, and reduce broadcast costs effectively without page redirection.
- [Install in SHOPLINE](https://en.help.firstline.cc/feature/channels/live-chat/installation-examples/install-in-shopline.md)
- [Install in Shopify](https://en.help.firstline.cc/feature/channels/live-chat/installation-examples/embed-shopify.md)
- [LINE Official Account](https://en.help.firstline.cc/feature/channels/line.md)
- [How to enable Messaging API](https://en.help.firstline.cc/feature/channels/line/how-to-enable-messaging-api.md): This tutorial covers connecting to Messaging API and obtaining the required data step by step.
- [How LINE message fees are calculated](https://en.help.firstline.cc/feature/channels/line/pricing.md)
- [Related to LINE Developer](https://en.help.firstline.cc/feature/channels/line/related-to-line-developer.md): Related
- [Facebook Messenger](https://en.help.firstline.cc/feature/channels/facebook-messenger.md): Facebook is an essential social platform for businesses. In addition to sharing information with customers through fan pages, connecting and chatting with fans, and running events, it also helps businesses and SMEs with e-commerce marketing.
- [Troubleshooting](https://en.help.firstline.cc/feature/channels/facebook-messenger/troubleshooting.md)
- [Error code #2022](https://en.help.firstline.cc/feature/channels/facebook-messenger/error_2022.md)
- [Instagram](https://en.help.firstline.cc/feature/channels/instagram.md)
- [WeChat Official Account](https://en.help.firstline.cc/feature/channels/wechat.md)
- [WhatsApp](https://en.help.firstline.cc/feature/channels/shi-yong-embedded-signup-zheng-he.md): Quickly connect to WhatsApp Cloud API through Meta embedded signup, and complete the correct setup based on your existing account, phone number, and use case.
- [Message error codes and troubleshooting](https://en.help.firstline.cc/feature/channels/shi-yong-embedded-signup-zheng-he/message-error-codes-and-troubleshooting.md): Organizes common WhatsApp message sending error codes, possible causes, and suggested fixes to help quickly identify where the problem occurred.
- [Legacy integrations](https://en.help.firstline.cc/feature/channels/shi-yong-embedded-signup-zheng-he/legacy-integrations.md)
- [Legacy WhatsApp asset check and troubleshooting](https://en.help.firstline.cc/feature/channels/shi-yong-embedded-signup-zheng-he/legacy-whatsapp-asset-check-and-troubleshooting.md): If WhatsApp embedded signup has been completed but you still suspect that old Meta Apps, old WhatsApp Official Accounts, or old permission associations have not been removed, you can check step by step according to this page.
- [Telegram](https://en.help.firstline.cc/feature/channels/telegram.md)
- [Viber](https://en.help.firstline.cc/feature/channels/viber.md)
- [Email](https://en.help.firstline.cc/feature/channels/email.md)
- [Email separator text](https://en.help.firstline.cc/feature/channels/email/outgoing-email-comments.md)
- [Email attachments](https://en.help.firstline.cc/feature/channels/email/email-attachments.md)
- [Gmail integration test](https://en.help.firstline.cc/feature/channels/email/gmail-bang-ding-fan-li.md)
- [Microsoft Graph integration](https://en.help.firstline.cc/feature/channels/email/microsoft-graph-integration.md)
- [SMS](https://en.help.firstline.cc/feature/channels/sms.md)
- [Twilio](https://en.help.firstline.cc/feature/channels/sms/sms.md)
- [Mitake SMS](https://en.help.firstline.cc/feature/channels/sms/mitake-sms.md)
- [Phone](https://en.help.firstline.cc/feature/channels/phone.md)
- [Troubleshooting](https://en.help.firstline.cc/feature/channels/phone/yi-nan-za-zheng.md): Quickly troubleshoot FIRST LINE phone issues by scope of impact and common symptoms, from self-checks for a single agent to large-scale enterprise incidents.
- [Adjust or assign extensions to agents](https://en.help.firstline.cc/feature/channels/phone/extension.md)
- [No service record is created during the call](https://en.help.firstline.cc/feature/channels/phone/tong-hua-shi-fu-wu-ji-lu-mei-you-jian-li.md)
- [Transfers and three-way calls](https://en.help.firstline.cc/feature/channels/phone/forward.md)
- [Agent status](https://en.help.firstline.cc/feature/channels/phone/cti-agent-state.md)
- [Phone SIP codes](https://en.help.firstline.cc/feature/channels/phone/sip-code.md): SIP responses are the codes used by Session Initiation Protocol for communication. We have put together a list of all the SIP responses known.
- [Call information](https://en.help.firstline.cc/feature/channels/phone/call-flag.md)
- [Online and offline channels](https://en.help.firstline.cc/feature/channels/onsite.md)
- [Custom Channel](https://en.help.firstline.cc/feature/channels/headless-api.md): Through a custom channel, connect your company-developed websites, apps, or service interfaces to FIRST LINE to use AI agents, conversation scripts, and live customer service.
- [AI & Chatbots](https://en.help.firstline.cc/feature/chatbot.md)
- [Conversation scripts](https://en.help.firstline.cc/feature/chatbot/scenario.md)
- [AI Reply Agent](https://en.help.firstline.cc/feature/chatbot/scenario/qna-ai-agent.md)
- [Troubleshooting](https://en.help.firstline.cc/feature/chatbot/scenario/troubleshooting.md)
- [Detailed feature explanation](https://en.help.firstline.cc/feature/chatbot/scenario/feature.md)
- [Global nodes](https://en.help.firstline.cc/feature/chatbot/scenario/feature/global-nodes.md)
- [FIRST LINE AI](https://en.help.firstline.cc/feature/chatbot/scenario/feature/first-line-ai.md)
- [Module scripts](https://en.help.firstline.cc/feature/chatbot/scenario/feature/module-scripts.md)
- [Assignment weight](https://en.help.firstline.cc/feature/chatbot/scenario/feature/assignment-weight.md)
- [Event logs](https://en.help.firstline.cc/feature/chatbot/scenario/feature/event-logs.md)
- [Drafts and publishing](https://en.help.firstline.cc/feature/chatbot/scenario/feature/drafts-and-publishing.md)
- [Carousel messages](https://en.help.firstline.cc/feature/chatbot/scenario/feature/carosuel.md)
- [Button actions](https://en.help.firstline.cc/feature/chatbot/scenario/feature/button-actions.md)
- [Scenario examples](https://en.help.firstline.cc/feature/chatbot/scenario/example.md)
- [Search and reply to knowledge base articles](https://en.help.firstline.cc/feature/chatbot/scenario/example/fan-li-sou-xun-zhi-shi-ku-gong-neng.md)
- [Urgent email forwarding](https://en.help.firstline.cc/feature/chatbot/scenario/example/importance-marker.md)
- [Blocklist](https://en.help.firstline.cc/feature/chatbot/scenario/example/block-customer.md)
- [Webhook integration guide](https://en.help.firstline.cc/feature/chatbot/scenario/example/webhook-integration-guide.md)
- [How to communicate via API](https://en.help.firstline.cc/feature/chatbot/scenario/example/how-to-use-api.md): FIRST LINE conversation scripts can help you automatically respond to customer conversations, but in some scenarios you may need to query data or send notifications through external APIs. This article briefly introduces how to do it.
- [Show different LINE OA rich menus based on entry source](https://en.help.firstline.cc/feature/chatbot/scenario/example/show-different-line-oa-rich-menus-based-on-entry-source.md)
- [Create a reusable main menu](https://en.help.firstline.cc/feature/chatbot/scenario/example/create-a-reusable-main-menu.md): Explains how to split the trigger entry and the main menu into two separate scripts, allowing customers to return directly to the main menu from different flows without entering a message again.
- [Statistics](https://en.help.firstline.cc/feature/chatbot/scenario/statistics.md)
- [Add data to the live chat URL](https://en.help.firstline.cc/feature/chatbot/scenario/add-data-from-url-parameters.md): Attach variables to the live chat URL as query string parameters. For example, a customer starts a live chat on your website, and your website already knows the customer's name. You can let the chatbot know the customer's name before the conversation starts, so the bot can have a smarter conversation without asking for the name again.
- [Satisfaction survey](https://en.help.firstline.cc/feature/chatbot/csat.md)
- [AI Training Center](https://en.help.firstline.cc/feature/chatbot/ai-training-center.md)
- [AI training resources](https://en.help.firstline.cc/feature/chatbot/ai-training-resource.md)
- [Business hours](https://en.help.firstline.cc/feature/chatbot/business-hours.md): Business hours are used to define the service periods for regular days and special dates. The system will determine whether it is business hours, break time, or non-business hours based on the current time, and apply this to live agent routing, reminder messages, and chatbot workflows.
- [Auto-replies](https://en.help.firstline.cc/feature/chatbot/auto-reply.md): Auto-replies provide rule-based bot responses and live handoff settings, suitable for fixed Q\&A, keyword triggers, and simple routing. If you need to understand natural language and generate more natural responses based on knowledge content, it is recommended to prioritize the AI Reply Agent.
- [Keyword replies](https://en.help.firstline.cc/feature/chatbot/auto-reply/keyword.md): Keyword replies let you create fixed responses for specific text, suitable for simple Q\&A with clear rules such as business hours, store information, and application methods. If you need to understand natural language and different ways of asking, it is recommended to prioritize the AI Reply Agent.
- [Dashboard](https://en.help.firstline.cc/feature/dashboard.md)
- [Service level](https://en.help.firstline.cc/feature/dashboard/service-level.md)
- [Phone](https://en.help.firstline.cc/feature/dashboard/dian-hua.md): Analyze and present phone data at a glance through phone-related chart data.
- [Agent phone real-time status](https://en.help.firstline.cc/feature/dashboard/dian-hua-ji-shi-zhuang-tai.md): You can go to the phone card list by selecting the "Phone real-time status" button under the "Information Center" item in the left-side FIRST LINE menu. After entering the list, you can instantly see all agents' phone statuses, making it easy for administrators to review the overall situation.
- [Social media friend count](https://en.help.firstline.cc/feature/dashboard/official-account-friends.md)
- [Message statistics](https://en.help.firstline.cc/feature/dashboard/message-statistics.md)
- [Conversation queue](https://en.help.firstline.cc/feature/dashboard/message-queue.md): You can view the list by clicking the "Message queue" button under "Dashboard" in the menu. After entering the list, you can immediately see the conversation status of all text channels, making it convenient for administrators to review the overall situation.
- [Customer service efficiency metrics](https://en.help.firstline.cc/feature/dashboard/customer-service-efficiency-metrics.md)
- [Customer relationship management](https://en.help.firstline.cc/feature/crm.md)
- [Service records](https://en.help.firstline.cc/feature/crm/service-log.md)
- [Reopen service](https://en.help.firstline.cc/feature/crm/service-log/reopen-service.md)
- [Conversation records](https://en.help.firstline.cc/feature/crm/service-log/contact-log.md)
- [Customer](https://en.help.firstline.cc/feature/crm/contact.md)
- [Customer merge](https://en.help.firstline.cc/feature/crm/contact/ke-hu-he-bing.md)
- [Company](https://en.help.firstline.cc/feature/crm/bian-ji-gong-si.md): The company feature lets you associate customers belonging to the same business or organization, centrally manage company identity information, and help the team organize, filter, and find customer data by company.
- [Import customers](https://en.help.firstline.cc/feature/crm/import.md)
- [Import custom forms](https://en.help.firstline.cc/feature/crm/hui-ru-zi-ding-biao-ge.md): The custom form import feature lets you batch import "customer table data with custom fields" into the system at one time. For example, data from your original Excel file or data exported from another system can be quickly transferred to FIRST LINE through this feature.
- [Service outcome](https://en.help.firstline.cc/feature/crm/fu-wu-ji-lu-she-ding.md): Service outcome is used to record the final handling result when each service is completed, and can be used together with service records, reports, and AI analysis to help businesses track service outcomes and follow-up status.
- [Service tags](https://en.help.firstline.cc/feature/crm/fu-wu-yuan-yin-she-ding.md)
- [Custom fields](https://en.help.firstline.cc/feature/crm/untitled.md): In addition to the built-in system fields, you can also add custom fields to customers and tickets to collect more information and help expand your business data.
- [Data export](https://en.help.firstline.cc/feature/crm/ming-chan-hui-chu.md)
- [Call records](https://en.help.firstline.cc/feature/crm/call-log.md): Call records can be used to query the handling information, recordings, AI transcripts, and related service records of each call, and support multiple filtering conditions and batch operations to help track phone workflows and follow-up service status.
- [Contacts](https://en.help.firstline.cc/feature/crm/social-media-contact.md): Contacts are used to centrally manage external identities that have appeared in messaging and email channels, helping the team find interaction records, identify whether they have been matched to CRM customers, and carry out follow-up contact and channel-level management.
- [Knowledge base](https://en.help.firstline.cc/feature/knowledge-base.md)
- [Help Center](https://en.help.firstline.cc/feature/knowledge-base/helpdesk.md): Use the public knowledge base to quickly help agents or customers solve problems.
- [Extended custom HTML](https://en.help.firstline.cc/feature/knowledge-base/helpdesk/extended-custom-html.md)
- [Chatbot](https://en.help.firstline.cc/feature/knowledge-base/chatbot.md): Explains the early knowledge base chatbot setup based on NLP and lexical matching, as well as applicable scenarios and migration suggestions under the current LLM AI architecture.
- [Ticket](https://en.help.firstline.cc/feature/ticket.md): FIRST LINE provides a simple and easy-to-use ticketing system for tracking, prioritizing, and handling customer issues, just like service-derived to-do items.
- [Ticket templates](https://en.help.firstline.cc/feature/ticket/gong-chan-fan-ben.md): Ticket templates let you predefine common ticket content and handling conditions, so agents can quickly apply them when creating repetitive tickets, reducing duplicate input and keeping the team's handling approach consistent.
- [Followed tickets](https://en.help.firstline.cc/feature/ticket/guan-zhu-gong-chan.md): Followed tickets let you keep track of important cases even when you are not the primary agent handling them. When others update or delete a ticket, followers can stay informed through notifications.
- [Send via email](https://en.help.firstline.cc/feature/ticket/tou-guo-dian-zi-xin-xiang-fa-song.md): You can send ticket information directly from a ticket through your business email to customers, partners, or other recipients, and adjust the recipient, sender account, subject, additional notes, and whether to include ticket attachments.
- [Sub-status](https://en.help.firstline.cc/feature/ticket/zhuang-tai-xi-xiang.md): Sub-status lets you further break down the current handling progress beyond the main ticket status, such as waiting for customer reply, waiting for internal confirmation, or issue resolved, making it easier for the team to understand each ticket's actual state more accurately.
- [Marketing](https://en.help.firstline.cc/feature/marketing.md)
- [Product catalog](https://en.help.firstline.cc/feature/marketing/product-catalog.md)
- [Segmented messages](https://en.help.firstline.cc/feature/marketing/broadcast.md)
- [Automated campaigns](https://en.help.firstline.cc/feature/marketing/broadcast/automated-campaigns.md)
- [LINE rich menu](https://en.help.firstline.cc/feature/marketing/line-rich-menu.md)
- [Post auto-replies](https://en.help.firstline.cc/feature/marketing/social-media-post-reply.md)
- [Conversation roles](https://en.help.firstline.cc/feature/marketing/conversation-roles.md)
- [Coupons](https://en.help.firstline.cc/feature/marketing/coupons.md)
- [Tracking links](https://en.help.firstline.cc/feature/marketing/trace-link.md)
- [Integrations](https://en.help.firstline.cc/feature/integrate.md)
- [Automation](https://en.help.firstline.cc/feature/integrate/automation.md): Automation features help users automatically perform tedious and repetitive tasks, providing human support in an automated way so staff can focus on the most important things and fully enjoy the many advantages brought by FIRST LINE.
- [Example: Send LINE message](https://en.help.firstline.cc/feature/integrate/automation/send-line-message.md): We will demonstrate the steps according to different scenarios to show the convenience that the "Automation" feature brings to businesses, and how it expands FIRST LINE's capabilities through powerful integration.
- [Example: Member sync](https://en.help.firstline.cc/feature/integrate/automation/example-member-sync.md)
- [Example: Send Teams notifications](https://en.help.firstline.cc/feature/integrate/automation/ms-teams.md): This article briefly explains how to send ticket notifications through Microsoft Teams integration webhook.
- [Webhook scripts](https://en.help.firstline.cc/feature/integrate/webhook-recipe.md)
- [Reports](https://en.help.firstline.cc/feature/report.md)
- [Phone](https://en.help.firstline.cc/feature/report/phone.md)
- [Agent call efficiency](https://en.help.firstline.cc/feature/report/phone/zhuan-yuan-tong-hua-xiao-lv.md): View agents' call volume, talk time, ACD answer status, and phone status time within a specified date range, with support for daily/hourly statistics and custom total working hours.
- [Call records](https://en.help.firstline.cc/feature/report/phone/tong-hua-ji-lu-bao-biao.md): View detailed call handling records within the filtered date range, including call time, waiting time, call category, and agent answer status.
- [Call pivot](https://en.help.firstline.cc/feature/report/phone/call-pivot.md): Cross-tabulate call records by date, agent, channel category, extension, and call type to analyze call counts and call duration.
- [ACD number analysis](https://en.help.firstline.cc/feature/report/phone/acd-number-analysis.md)
- [Service record details and pivot](https://en.help.firstline.cc/feature/report/service-log.md): View service record details and use pivot analysis to summarize service data by dimensions such as agent, date, channel category, and service tag.
- [Agent service efficiency](https://en.help.firstline.cc/feature/report/agent-service-efficiency.md)
- [Message conversation pivot](https://en.help.firstline.cc/feature/report/conversion-pivot.md)
- [Enhancement tools](https://en.help.firstline.cc/feature/utils.md)
- [Channel categories](https://en.help.firstline.cc/feature/utils/omni-route.md): Channel categories are used to centrally manage service channels from different platforms or accounts by brand, branch, business unit, or service scenario, and can uniformly apply greetings, scripts, and service tags to help businesses establish a consistent customer service workflow.
- [Email templates](https://en.help.firstline.cc/feature/utils/untitled-2.md): Email templates let you pre-create commonly used email content, so agents can quickly search, preview, and apply a consistent reply format when writing or replying to emails, reducing repetitive input and improving response efficiency.
- [Message templates](https://en.help.firstline.cc/feature/utils/message-template.md)
- [Application management](https://en.help.firstline.cc/feature/admin.md)
- [Enterprise](https://en.help.firstline.cc/feature/admin/enterprise.md)
- [Organization settings](https://en.help.firstline.cc/feature/admin/enterprise/settings.md)
- [Departments](https://en.help.firstline.cc/feature/admin/enterprise/department.md): You can go to the department management list by selecting the "Departments" button under the "System" item in the left-side FIRST LINE menu. After entering the department management list view, you can immediately browse fields such as "Department name" and "Description" for review.
- [Billing overview](https://en.help.firstline.cc/feature/admin/enterprise/billing.md)
- [IP allowlist](https://en.help.firstline.cc/feature/admin/enterprise/ip-allowlist.md)
- [Groups](https://en.help.firstline.cc/feature/admin/enterprise/employee-group.md): You can go to the group management list by selecting the "Groups" button under the "System" item in the left-side FIRST LINE menu.
- [Owner](https://en.help.firstline.cc/feature/admin/enterprise/sponsor.md): The owner feature supports BPO and multi-client service scenarios. By distinguishing ownership, it separates customers, tickets, channel categories, and related resources, helping the same customer service team maintain data boundaries for different clients.
- [Address](https://en.help.firstline.cc/feature/admin/enterprise/address.md)
- [County/City](https://en.help.firstline.cc/feature/admin/enterprise/address/xian-shi-xin-zeng-yu-she-ding.md): You can go to the county/city management list by selecting the "County/City" button under the "System" item in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as "County/City name" and "Abbreviation" for review.
- [Administrative district](https://en.help.firstline.cc/feature/admin/enterprise/address/hang-zheng-ou-yu-xin-zeng-yu-she-ding.md): You can go to the administrative district management list by selecting the "Administrative district" button under the "System" item in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as "Administrative district name" and "Postal code" for review.
- [Country](https://en.help.firstline.cc/feature/admin/enterprise/address/guo-jia-xin-zeng-yu-she-ding.md): You can go to the country management list by selecting the "Country" button under the "System" item in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as "Country name" and "Abbreviation" for review.
- [Permissions](https://en.help.firstline.cc/feature/admin/enterprise/role.md): Multiple roles and permissions control access to FIRST LINE features. This allows you to quickly and conveniently define role assignments that fit your company's structure and workflow.
- [Customer](https://en.help.firstline.cc/feature/admin/contact.md)
- [Customer assignment](https://en.help.firstline.cc/feature/admin/contact/contact-assign.md)
- [Service records](https://en.help.firstline.cc/feature/admin/service-records.md)
- [Service tags](https://en.help.firstline.cc/feature/admin/service-records/service-tags.md)
- [Staff](https://en.help.firstline.cc/feature/admin/employee.md)
- [Service status](https://en.help.firstline.cc/feature/admin/employee/state.md): Status display lets the team know whether you are available to serve customers and whether you are free. FIRST LINE has several statuses that can share your whereabouts so supervisors and team members can understand.
- [Change or forget password](https://en.help.firstline.cc/feature/admin/employee/password.md)
- [Two-factor authentication (2FA)](https://en.help.firstline.cc/feature/admin/employee/two-factor-authentication.md): Two-factor authentication (2FA) adds an authenticator verification step on top of your account password to help improve the login security of FIRST LINE accounts. This article explains how to enable it, log in, save recovery codes, and handle device loss.
- [File management](https://en.help.firstline.cc/feature/admin/file-management.md)
- [Skills](https://en.help.firstline.cc/feature/admin/skill.md): You can manage it by going to the "Application" item, then the "Chatbot" tab, and clicking the "Skills" button in the left-side FIRST LINE menu.
- [Position](https://en.help.firstline.cc/feature/admin/job-title.md): You can go to the position management list by selecting the "Position" button under the "System" item in the left-side FIRST LINE menu.
- [Phone](https://en.help.firstline.cc/feature/admin/phone.md)
- [Outbound code](https://en.help.firstline.cc/feature/admin/phone/outbound-code.md)
- [Greetings and scripts](https://en.help.firstline.cc/feature/admin/kai-chang-bai-hang-xiao-hua-shu-she-ding.md): And you can go to the management list by selecting the "Greetings" and "Marketing scripts" buttons under the "System" item in the left-side FIRST LINE menu. After entering the list view, you can immediately browse fields such as "Title" and "Message content" for review.
- [Development and integration](https://en.help.firstline.cc/feature/admin/development-and-integration.md): Development and integration
- [Environment variables](https://en.help.firstline.cc/feature/admin/development-and-integration/environment-variables.md): Environment variables centralize configuration values reused during system integration, and you can choose between normal variables and secret variables depending on the sensitivity of the data.
- [Partners](https://en.help.firstline.cc/feature/partner.md)
- [Phone issues](https://en.help.firstline.cc/feature/partner/phone-issues.md)
- [Other related settings](https://en.help.firstline.cc/feature/partner/other-related-settings.md)
- [Other data](https://en.help.firstline.cc/feature/other.md)
- [Template syntax](https://en.help.firstline.cc/feature/other/template-syntax.md)
- [Conversation status](https://en.help.firstline.cc/feature/other/conversion-state-list.md)
- [Global search](https://en.help.firstline.cc/feature/other/quan-yu-sou-xun.md): You can also use the Shift+G keyboard shortcut to open the global search window.
- [Conversation script variables](https://en.help.firstline.cc/feature/other/conversation-script-variables.md)
- [Data field types](https://en.help.firstline.cc/feature/other/data-field-types.md)
- [IP and domain list](https://en.help.firstline.cc/feature/other/ip-and-domain-list.md)
- [Message type support by channel](https://en.help.firstline.cc/feature/other/message-type-support-by-channel.md)