💬Live chat

Overview

Live chat is a customer service channel that enables businesses to communicate with customers in real time directly on their website. This feature brings multiple benefits to businesses, including the ability to provide fast customer support, answer questions instantly, and greatly reduce customer waiting times.

By responding to customer inquiries promptly, businesses can not only improve customer satisfaction but also deepen customer relationships, thereby directly or indirectly boosting sales.

Add and Edit

You can go to the “Channels” item in the left menu and click the “Live Chat” button to enter the management list for adding and configuring individual entries.

Setup

General

Enter the main editing interface. The list of fields for general information is as follows:

Required	Fields	Description
	Enable Plugin	Choose whether to enable this plugin.
	Name	Please give this plugin a name; this is required.
	Description	Enter a description, notes, purpose, or functionality for this plugin.
	Website Domain Name	Enter the domain where you want to use the plugin. For example, https://www.firstline.cc and so on.
	Channel Category	Select the channel category to which this plugin belongs.

Appearance

Enter the appearance editing interface. The list of fields for general information is as follows:

Banner Title	Enter the banner title displayed on the webpage.
Description and Introduction	Introduce your team or describe products, services, and so on to customers.
Banner Color	Choose colors that match the brand image or website style.
Plugin Position	Choose whether it should appear at the bottom left or bottom right of the webpage.

Install Live Chat

Embed Code

The final step after activating the live chat feature is to integrate the chat system into your website. Go to the “Embed Code” page and insert the provided live chat code into your website pages </body> tag above. This step requires IT personnel or those responsible for website maintenance to ensure the code is added correctly without errors.

At the same time, to ensure communication security, please check and make sure your website has HTTPS enabled. This not only protects data transmission but is also a basic requirement for current web security.

If, after following the steps above, the live chat dialog still does not appear on your website, a common solution is to clear the website cache. This can help your site load the latest code changes and allow the live chat feature to function properly.