๐ฌWeChat Official Account
Deprecated notice
As the WeChat officialaccount review and feature permission restrictions become increasingly strict, the information currently obtainable through integrationscan no longer gradually support application scenarios such as marketing message push and instant replies, for example rules like reply time limits.
Especially inoverseas regions, the related integration processes are more complex, and the usage and maintenance costs are relatively higher.
Therefore,the FIRST LINE team will continuously evaluate whether to continue supporting this integration channel, and if there are adjustments in the future, they will be clearly marked as "limited support features" in the relevant documentation for users' reference and planning.
Connect public service account
You can go to the left menu, click "System" then click the "Channels" item, select the "WeChat Official Account" button to enter the management list, and click the "Link WeChat Official Account" at the top right of the page to connect.
Before preparing to connect, the following conditions need to be met
You need to use averified WeChat Official Accountto perform the connection, not a regular account.
The QR code must be scanned by the public account administrator, not a regular operator.
A "Public Platform Account Authorization" webpage window will pop up at this time. Please use the WeChat scan function of the account you are logged in with to authorize, and binding will be completed.
Troubleshooting
Is WeChat verification absolutely required?
Yes. In order to use third-party integration services and the functions to receive and send messages,your Service Account needs to pass "WeChat Verification".
For companies in Taiwan applying for a WeChat public account, because they are classified as foreign companies, the verification review will be handled by a third-party organization to ensure your public account meets WeChat's related requirements and policies. You can find relevant information through the "WeChat Verification" section in the public account backend, including the institutions that handle WeChat official account verification reviews.
Error #45015 "response out of time limit or subscription is canceled rid ..."
According to official documentation, when a user has not interacted with the public account for a certain period (currently 48 hours), messages cannot be sent to them.You must wait for the user to actively send a message again before re-establishing contact, to avoid businesses harassing users and to protect customers from unsolicited messages and spam.
When a user has specific interactive actions with the official account (see the list of specific actions in the explanation below), WeChat will push the message data to developers. Developers can within a period of time (currently 48 hours; new rules effective after June 12, 2023,see announcement) call the customer service interface and send a message to ordinary users by POSTing a JSON payload. This interface is mainly used for functions with manual message handling such as customer service, making it convenient for developers to provide higher-quality services to users.
Error #61016 "function category of API need be confirmed by component rid ..."
Please confirm whether the WeChat official account you boundis an account that has completed enterprise verification. Unverified public accounts cannot use this feature properly; please verify and then reauthorize the system to use it.
You can confirm by the following methods:
Log in to the WeChat Official Account management backend: ๐ https://mp.weixin.qq.com/
Check the account information in the top right corner to confirm whether it is shown as a "verified" enterprise account
This interface requires that the verified official account has the relevant feature permissions in order to authorize the third-party platform to call the interface on its behalf
Error {"errcode": 61016,"errmsg": "function category of API need be confirmed by component rid: ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ"} -------- ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ๏ผ is a service account whose verification has expired and currently does not have this interface permission.
Incoming customer nickname not displayed
Because WeChat officially adjusted third-party service integration content on 2021/12/17, it is no longer possible to obtain WeChat user nicknames, avatars, and other information through the previous method, even if the user has followed your official account.
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