🎟️Coupons

Overview

"Coupons" are a powerful tool to attract customers and increase sales. This new feature can distribute coupons via bot flows and chat messages, bringing more opportunities and potential customers to your business. At the same time, using reward incentives can effectively reduce customer churn and lower the risk of accounts being blocked.

Coupons can be classified into the following statuses based on the process:

1. Sent: The system has sent the coupon to the customer via scripts or other methods.

2. Opened: The customer has opened the coupon URL or link.

3. Redeemed: The customer has clicked the "Redeem" button on the coupon and successfully claimed the coupon code.

4. Verified: If the verification button is enabled, it means store staff have verified the coupon on the POS machine; however, the actual verification time on the POS machine should be considered final.

Manage Coupons

You can go to "Apps" and find the "Coupons" feature under the "Marketing" category. In the list interface, you can choose to "Add" or edit an existing coupon campaign.

Coupon Settings

Name	Instructions
Coupon Name	The coupon name, which will be displayed in the coupon page title and similar places.
Usage Instructions	Coupon details, such as notes, usage methods, terms and declarations, etc.
Sending Period	The valid sending period for the coupon; it cannot be sent after this period.
Expiration	There are two options for setting the coupon usage period: "Specified interval from sending": After the customer receives the coupon, the countdown for the usage period starts from the send time until the usage period ends. "Countdown from redemption": The usage period countdown begins only after the customer redeems the coupon.
Per-contact Redemption Limit	The per-contact redemption limit refers to the maximum number of times a single person (for example, a user on LINE or Facebook) can claim in a specific promotion. For example, if the limit is set to 1, the same LINE or Facebook user can only claim the coupon once in that promotion.
Coupon Image	Recommended formats are JPG, JPEG, PNG under 1MB, and a 640px × 640px square image.
Barcode Display	Supports displaying barcodes, including QR code, CODE_39, and CODE_128. You can choose one of these barcode formats according to your needs for use in the coupon campaign.
Background Color	Coupon webpage background color.
Button Color	Coupon button color.
Button Text Color	Coupon button text color.

Coupon Serial Number Settings

After you finish adding a coupon campaign, you can continue to add corresponding serial numbers for distribution. The system offers high flexibility; you can choose to import via a CSV file or manually create fixed serial numbers.

You can add serial numbers using the single-operation button in the interface. Simply click the "Generate Serial Numbers" button to open the corresponding settings window, which includes the following methods and fields:

Name	Instructions
Select Serial Number Pack	The file format must be a CSV file with the first row as the serial number column. The file size must be less than 10 MB. The file can contain only one column, and the content should be one-time serial numbers.
Serial Number	Fixed coupon serial number, such as FNA@5841, up to 16 characters.
Quantity	The number of serial numbers generated from the fixed serial number, up to 1,000,000 serials.

A single coupon can have up to 1,000,000 serial numbers. If you choose the overwrite method, sent serial numbers will not be overwritten. After execution, the system may require some time to apply the generated serial numbers.

Redemption Records

After clicking a single coupon campaign, you can view the following data in the "Redemption Records" tab.