🎡LINE rich menu

Overview

The rich menu is located at the bottom of the chat in a LINE Official Account; customers see the rich menu at first glance and it has excellent exposure. With FIRST LINE, you can freely arrange element positions and layouts, and set button responses such as directing to a specific webpage, triggering a specific event, or sending a specific message, as well as configure page-switching functionality to provide a richer experience for your users.

You can, depending on different purposes and contexts,choose an appropriate template, and easily create menu content with high interaction rates. In addition to updating event information in real time, you can also design it asa self-service entry point for customersso users can operate and click anytime. Not only will friends remember your brand at first glance, but it will also greatly reduce customer service resource consumption and become a powerful assistant for marketing and service!

Setup

Simply go to the Utilities tab under “Apps,” find the “LINE Rich Menu” management item, and click the Add button to start adding a rich menu configuration.

When adding, you need to pre-enter some items:

Belonging LINE Official Account: The LINE Official Account that this rich menu belongs to. Please note that once added, this information cannot be modified.
Menu name: Please enter a menu name that is easy to recognize and manage. This name is used for your internal management and will not be shown to customers.

After you successfully add a rich menu, you can continue to edit the following items:

Menu bar display text: This is the text displayed in the menu bar at the bottom of the chat; you can enter up to 14 characters.
Default display mode: You can set whether the rich menu should be displayed by default when a customer opens the chat.
Image: You can upload a JPG, JPEG, or PNG file smaller than 1 MB as the rich menu image. You can choose to use small image specifications (2500 x 843, 1200 x 405, 800 x 270) or large image specifications (2500 x 1686, 1200 x 810, 800 x 540).
Layout: You can set the menu's interactive blocks; you can choose to use an existing template or design the menu layout yourself via drag-and-drop.
Area action: Set the interaction type, such as sending a message, opening a webpage, or switching to an existing rich menu.

The rich menu can be saved in the following ways:

Save as draft: Click this button to save the current edits as a draft so you can continue editing later. You can come back at any time to continue modifying the draft content.
Publish: Click this button to officially publish the rich menu to the associated LINE Official Account. It is worth noting thatonce the rich menu type is saved, it cannot be changed. If you need to make changes, you must create a copy of the original rich menu and then set up the new rich menu again.

How to set up page-switching functionality

If you need to set up a multi-page menu, especially if you need to configure switching functionality, due to the fact that a rich menu cannot be edited after publishing, you need to first save the required rich menus as drafts and then configure them in sequence.

For example, when you need to set up a two-page switching function, follow these steps:

First, complete the rich menu settings for the first and second pages and save them as drafts.
Return to the first page's rich menu, edit the interactive area where you want to enable page switching. Choose the interaction type “Switch rich menu,” and in the dropdown, select the second-page rich menu you want to switch to, then confirm the setting and publish.
Return to the second page's rich menu, and similarly, in the designated interactive area choose the type “Switch rich menu.” In the dropdown, select your first-page rich menu so you can switch back to the first page, then confirm the setting and publish.

With this setup, users browsing the first-page rich menu can click the designated interactive area to switch to the second page, and likewise on the second page they can use the designated interactive area to switch back to the first page.