🗄️File management

Overview

FIRST LINE provides a centralized online file storage center. When you upload images to the knowledge base or agents reply with files to customers and similar operations, the files are stored here and can be accessed in real time.

File sharing management

Each file can have multiple share URLs created; these URLs consist of randomly generated long strings. You can click the edit button to delete or add share links, flexibly managing how files are shared.

Even if a file is set to public, the file's share links are generally not indexed by search engines and are not included in threat intelligence platforms (TIP) unless the link has been publicly shared by others. The share link URL contains a randomly generated long hash string as protection; this token is quite complex and random, providing high-strength security. The file can only be accessed if you share the URL with others. However, anyone who has the URL can view the attachment, so exercise caution when sharing and avoid sending the link to people who should not have access.

Default scenarios and requirements for files being public

In some operations, files are set to public by default, usually applicable to situations that require display to external customers and are necessary, for example:

1. When replying to customer images, according to channel API specifications, an external URL must be provided for the channel provider to read the resource.

2. When email attachments are sent, they will by default be shared via an external URL.