💪Skills

You can manage it by going to the "Application" item, then the "Chatbot" tab, and clicking the "Skills" button in the left-side FIRST LINE menu.

You can create SKILL skills here, and configure them according to the service representative's abilities (e.g., language ability, professional skills, etc.) to handle customer needs from different channels.

Start binding

Skill management tab

First, you need to create the name of your skill item here. (ex: language expertise, specific channel expertise...)

Channel binding tab

Here, you can assign the specific skills created on the previous page based on the channels already in the system.

Employee binding tab

Give stars based on the specialist's professional ability; the higher the skill level, the higher the priority for assignment to this specialist.

Employee skill binding list

Assign employee level

Practical application

Once you set skill priorities, it will definitely affect yourenterprise settingsassignment rules. The existing three assignment modes can all be used together with the "skills" feature. Please refer toassignment mode.