> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/admin/skill.md).

# Skills

You can manage this by going to the "Application" item in the left FIRST LINE menu, then the "Chatbot" tab, and clicking the "Skills" button.

You can create SKILL skills here, and configure them according to the service representative's abilities (e.g., language ability, professional skills, etc.) to handle customer needs from different channels.

## Start binding

### Skill management tab

First, you need to create the name of your skill item here. (ex: language expertise, specific channel expertise...)

![](https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNRu7dk70ei7JV9HlW9%2F-MVEsUHofC3TG_sUHtJ_%2F-MVFmba1OqXcKTPRxYuB%2Fimage.png?alt=media\&token=a933d1e8-a24e-4578-931f-9a8b10cb84bb)

### Channel binding tab

Here, you can assign the specific skills created on the previous page based on the channels already in the system.

![](https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNRu7dk70ei7JV9HlW9%2F-MVGH9YG-JLg0DfiqvgX%2F-MVJxEsBEe1GylWOCSAJ%2Fimage.png?alt=media\&token=26181069-9398-4836-ae78-c4515d5153b2)

### Employee binding tab

Give stars based on the specialist's professional ability; the higher the skill level, the higher the priority for assignment to this specialist.

![Employee skill binding list](https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNRu7dk70ei7JV9HlW9%2F-MVKihLh71GrdaPW1n9c%2F-MVMKvOa-Bb9ZL7yKfv0%2Fimage.png?alt=media\&token=c1a34008-c543-4f66-bc9e-8faf657e7815)

![Assign employee level](https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNRu7dk70ei7JV9HlW9%2F-MVKihLh71GrdaPW1n9c%2F-MVMLDx7DkoOQi6eR-Te%2Fimage.png?alt=media\&token=4821271a-542b-4965-be54-37db8ff47c89)

## Practical application

Once you set skill priorities, it will definitely affect your[enterprise settings](/feature/admin/enterprise/settings.md)assignment rules. The existing three assignment modes can all be used together with the "skills" feature. Please refer to[assignment mode](/guide/guide/how-conversation-routing-works.md#fen-pai-mo-shi).