Keyword response

When a customer sends chat content in "bot mode", if the text the customer sends "exactly matches" the keyword(s) you set, the bot will automatically recognize and push the keyword reply message you specified, reducing the agent's burden.

Set keyword responses

You can go to the "AUTO-RESPONSE" button under the "Channel" item in the FIRST LINE menu on the left, then enter the "Keyword Response" management page.

At the top right of the list, the "Add" button lets you create a keyword. Each existing keyword has an "Edit" button; clicking it will take you to the edit page where you can edit or add related information.

Keyword settings

When a customer is in bot mode and the chat text matches the settings on this pagekeywordthe bot will automatically recognize and push the keyword reply message you specified, reducing the burden on agents.

Enter the specified keyword above the list. In addition to "Add" for new keywords, each existing entry has an "Update" button, "must" press the "Update" button; only existing data will be saved.

Response content settings

Enter the main edit interface. The list of information fields is as follows:

Required
	Content	The content automatically pushed when the trigger keyword is activated, i.e., the message the customer receives. This is a required field.
	Send image	Upload an image file to be sent when the trigger keyword is activated.