> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/chatbot/ai-training-center.md).

# AI Training Center

The AI Center can help**monitor in real time and improve the accuracy of AI responses**. Here, you can see the record of AI responses to customer questions, as well as the answers provided by the bot and the reference sources.

You can**review**, to ensure the AI continuously provides**reliable, timely, and accurate knowledge**, making every conversation more trustworthy.

<figure><img src="https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2FdQHzlCZuvMgQYWUwpJPN%2Fimage.png?alt=media&amp;token=a7d77b8d-4aa7-4fbd-aa99-a546b56cbaf8" alt=""><figcaption></figcaption></figure>

### View records

#### In the record list, you can view the following information:

* **Question**: The message initiated by the customer, which may be a question, feedback, or other interaction content.
* **Status**: The customer's reaction to the AI response, including positive (satisfied) or negative (dissatisfied) markings.
* **Assign expert**: Which expert is currently responsible for editing, reviewing, or supplementing the related knowledge content.
* **Creation time**: The time this record was first created, useful for tracking processing progress and timeliness.

#### 🔍 You can use filters to narrow down records:

**Status**

* **Neutral**: The asker has not clearly expressed a positive or negative opinion about the response.
* **Marked**: The asker marked the answer or message analysis judgment as "not helpful."
* **Marked correct**: The asker believes the answer or message analysis judgment is correct and helpful.

**Expert**

* When checked, shows**currently assigned personnel responsible**issue.
* You can also**assign a specific person**, to filter the records they are responsible for handling.

### Handling process

#### 📤 Transfer the question to an expert for handling

You can assign**Marked**or**unfinished**responses to an expert to take over handling. The steps are as follows:

1. Click a single question record to expand detailed information
2. Click the "**Assign expert**" button
3. Choose the staff member you want to assign from the dropdown menu
4. Click "Save", and the expert will receive the related assignment reminder according to their**notification settings**receive the related assignment reminder

#### 🧑‍💼 Expert perspective

After the expert takes over, if they have completed the corresponding knowledge supplementation (such as adding a knowledge base article, supplementing product information, etc.), they can click "**Archive**" to indicate that the record has been processed and completed.

<figure><img src="https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2FR8k1YuUssLhzqcOZQITb%2Fimage.png?alt=media&amp;token=9c82d59f-0397-447d-adb4-e56738c67756" alt=""><figcaption></figcaption></figure>