🔎AI training center
The AI Center can helpmonitor in real time and improve the accuracy of AI responses. Here, you can see the record of AI responses to customer questions, as well as the answers provided by the bot and the reference sources.
You canreview, to ensure the AI continuously providesreliable, timely, and accurate knowledge, making every conversation more trustworthy.
View records
In the record list, you can view the following information:
Question: The message initiated by the customer, which may be a question, feedback, or other interaction content.
Status: The customer's reaction to the AI response, including positive (satisfied) or negative (dissatisfied) markings.
Assign expert: Which expert is currently responsible for editing, reviewing, or supplementing the related knowledge content.
Creation time: The time this record was first created, useful for tracking processing progress and timeliness.
🔍 You can use filters to narrow down records:
Status
Neutral: The asker has not clearly expressed a positive or negative opinion about the response.
Marked: The asker marked the answer or message analysis judgment as "not helpful."
Marked correct: The asker believes the answer or message analysis judgment is correct and helpful.
Expert
When checked, showscurrently assigned personnel responsibleissue.
You can alsoassign a specific person, to filter the records they are responsible for handling.
Handling process
📤 Transfer the question to an expert for handling
You can assignMarkedorunfinishedresponses to an expert to take over handling. The steps are as follows:
Click a single question record to expand detailed information
Click the "Assign expert" button
Choose the staff member you want to assign from the dropdown menu
Click "Save", and the expert will receive the related assignment reminder according to theirnotification settingsreceive the related assignment reminder
🧑💼 Expert perspective
After the expert takes over, if they have completed the corresponding knowledge supplementation (such as adding a knowledge base article, supplementing product information, etc.), they can click "Archive" to indicate that the record has been processed and completed.
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