Send via email

You can use the enterprise email set in the system to quickly send a designated ticket via email to the owner or customer.

To use this feature, you must first add at least one email account in Settings; we will use that email to send messages.

Send Email

Go to the individual ticket page and click the "Send via Email" button at the top to open the interface.

After the send interface opens, you will see the following fields

• 1. Recipient Email: the address to which the email will be sent

• 2. Send the email using this address: the email address configured by the system administrator, which will be used to send the message.

• 3. Subject: the email subject, defaulting to the ticket title.

• 4. Additional Notes: you can add extra information in the email; it will be prefixed to the email content.

When your information is ready, click "Send Email" to send.