Ticket templates

You can access the template management list by selecting the "System" item in the left FIRST LINE menu and clicking the "Ticket Templates" button.

Add Template

Located on the right side of the list, "Add Template" not only allows you to create a new template, each existing rule also has an "Edit" button; when you click it you will be directed to the edit page, where you can set custom rules and actions on that page.

Edit Template Information

Enter the main editing interface, which displays the fields that make up the basic information. The field list is as follows:

Basic settings

Required	Field	Content
	Template Name	Please give this template a name.
	Template Description	Add a supplementary description to make it easier for staff to identify the template's purpose.

Template Settings

The operations for each field are the same as creating a new ticket. The following is an example:

After saving the data, when creating new tickets in the future, simply click "Ticket Template" in the top left corner

and a list of your preconfigured templates will pop up on the left; just click once to immediately apply it to your current ticket content.