👨💻Conversation script variables
Overview
In conversation scripts, in addition to the "Live Chat" channel, you can control the conversation flow by setting script variables externally. In addition, there are many default conversation variables available. These default variables can be used during the conversation process to personalize and customize your responses.
These default conversation variables can cover related information such as the user's name and the customer's name. You can provide more personalized and timely responses based on these variables. Likewise, these variables can also be used in "Webhook Conversation Scripts" for call forwarding.
By setting script variables and using default conversation variables, you can customize conversation scripts according to your needs and context to provide a better user experience and solution. Whether in Live Chat or through a Webhook, these variables can help you create more personalized and interactive conversations.
⚠️ Notes on Using Variables
Please note thatvariables do not always have corresponding values in all scenarios, and actual availability depends on the usage scenario and source conditions:
contact_*related variables: A named Contact record must already be created or associated, otherwise the corresponding value cannot be brought in.page_*related variables: Only generated when the user enters throughLive Chat, and is used to track information such as the source page.contactable_liff_user_id: Only available in scenarios where LINE LIFF is integrated andLive Chat is used to start. Other channels or cases where LIFF is not enabled will not have a value.
Default Variables
queue.length
Number of people waiting in queue
The current total number of people waiting and being assigned in the conversation queue.
page.url
Source page URL
The URL of the page from which the live chat customer came.
page.title
Source page title
The title of the page from which the live chat customer came.
contactable_user_id
Incoming source identifier
The identifier corresponding to the incoming source, such as the ID used for LINE or Facebook Messenger API verification.
contactable_username
Incoming source user name
The display name of the user corresponding to the incoming source, such as the profile name on LINE or Facebook.
contactable_liff_user_id
LIFF user ID
If LIFF is integrated through Live Chat, you can use this variable to obtain the LIFF user's user ID.
session_id.session_id
Script Session system code
When each conversation enters the script, a unique code will be automatically generated for identification.
contact.id
Customer system ID
The customer system ID associated with the incoming source.
contact.name
Customer name
The customer name associated with the incoming source.
contact.first_name
Customer last name
The customer's last name associated with the incoming source.
contact.last_name
Customer first name
The customer's first name associated with the incoming source.
contact.membership_no
Customer membership number
The customer membership number associated with the incoming source.
contact.identity_no
Customer ID number
The customer's ID number associated with the incoming source.
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