🎛️Ideas and feedback

On the FIRST LINE, our mission is to provide all users with stable, secure, and continuously optimized cloud services, allowing every user to focus on business growth without worrying about system security or falling behind market trends.

We adopt a subscription-based and standardized product model to ensure every user can enjoy equal feature quality, fast updates, and rigorously verified system security.For example, when large language models (LLMs) rapidly emerged, FIRST LINE was among the first to introduce related applications, enabling users to immediately grasp the next generation of work tools.

Feature suggestion evaluation process

When you provide ideas and suggestions, the product team will evaluate and verify them according to standard procedures to confirm whether they align with the overall architecture and long-term roadmap. These evaluations concern not only the feature itself but also responsibilities to all users. Therefore, regardless of the size of the request, we will proceed through the following steps in order:

• Technical risks: A single feature change may affect other modules, causing unexpected errors

• Testing and verification costs: Each feature requires comprehensive testing to ensure cross-platform and multi-version compatibility

• Maintenance and upgrade burden: Exclusive features require additional resources for maintenance during version iterations

• Product roadmap consistency: If a feature does not align with the overall strategy, it will dilute positioning and market advantage

Please also understand that we receive a great deal of valuable feedback from enthusiastic users every day. We sincerely value every user's opinion; all suggestions will be recorded and included as references for product planning.

However, to avoid dispersing resources, we cannot immediately fulfill or adopt every request, nor reply individually with the latest progress. Instead, we aim to concentrate resources on features that benefit all users to ensure the product continues to strengthen and maintain long-term stability.

Thank you for understanding and supporting our commitment to quality and stability, allowing FIRST LINE to continue being a product you can trust.

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Customized request plans

If your business indeed has urgent or exclusive needs, we also offercustomization plans, through independent project evaluation and development, meeting requirements while maintaining system stability and scalability.

Charges will be calculated based on the actual development days, manpower, and related resources invested, and will be confirmed with you before the project starts. Through independent projects, we can ensure that the developed features fully match your needs while maintaining the stability of the core product.

Please understand that customized requests will be evaluated according to product standards and verification processes. If they do not currently fit the architecture or strategic direction, they may not be immediately included in development, but we will retain the suggestions as references for future planning.