☎️Phone management system

IVR 4.0(p20251008)

1. Fixed Get ACD DN functionality to resolve abnormal counts when obtaining Current Queued Calls.

ACD 4.2(p20250923)

1. Fixed an issue where monitoring could be executed while an agent was muted, causing the mute function to fail.

ACD 4.2(p20250811)

1. Fixed an issue where, while a secondary call was in progress, if someone else started monitoring that call it caused call state service abnormalities, resulting in connect_time,stop_time and other key records not being written correctly, leading to display errors.

ACD 4.2(p20250506)

1. Fixed an issue where switching from Coach mode to Monitor mode, disconnecting, and then re-monitoring caused ACD service abnormalities.

2. Fixed an issue in outbound calls (No DN Outgoing/Outbound) where the determination of the party who hung up was abnormal.

ACD 4.2(p20250418)

1. Fixed an issue where directly changing the Hunt type in the Routing plan did not take effect.

2. Fixed an issue where the ACD backend did not record the target agent when directly dialing an agent's extension.

ACD 4.2(p20250305)

1. Fixed a potential error in calculating the Agent Answer Time seconds for Agent to Agent Calls. According to the definition,Agent Answer Time is only recorded in seconds for normal incoming calls to an agent. In outgoing calls or agent-to-agent calls, Agent Answer Time should be 0 (ignored).

ACD 4.0(p20250108)

1. Adjusted display labels for Disconnect from Hold:After adjustment, when the customer hangs up first, the following labels will be displayed:

   • Customer Disconnect Call

   • Call Abandoned from Hold

2. Fixed internal call termination issues: Fixed issues with initiating a secondary call after an internal call to ensure that ending the internal call does not cause all calls to end simultaneously.