> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/report/phone.md).

# Phone

- [Agent call efficiency](https://en.help.firstline.cc/feature/report/phone/zhuan-yuan-tong-hua-xiao-lv.md): View agents' call volume, talk time, ACD answer status, and phone status time within a specified date range, with support for daily/hourly statistics and custom total working hours.
- [Call records](https://en.help.firstline.cc/feature/report/phone/tong-hua-ji-lu-bao-biao.md): View detailed call handling records within the filtered date range, including call time, waiting time, call category, and agent answer status.
- [Call pivot](https://en.help.firstline.cc/feature/report/phone/call-pivot.md): Cross-tabulate call records by date, agent, channel category, extension, and call type to analyze call counts and call duration.
- [ACD number analysis](https://en.help.firstline.cc/feature/report/phone/acd-number-analysis.md)