> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/developer/api/gong-chan.md). # Ticket ## General data This section contains ticket-related corresponding data, such as codes for "status", "priority", etc. ### statuses | Name | value | | -------------- | ----- | | **Pending** | 0 | | **processing** | 1 | | **Resolved** | 2 | | **Closed** | 3 | ### priority | Name | value | | ---------- | ----- | | **low** | 0 | | **medium** | 1 | | **high** | 2 | | **urgent** | 3 | ## Search tickets Search tickets based on various conditions; see the table below for details In addition to the ticket's own information, it also includes related customer, category, subcategory, contact records, handlers, sponsors, and other information. ```javascript GET https://{API_DOMAIN}/api/v1/ticket ``` ```javascript curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/ticket?per_page=15&page=1" ``` ### Query Parameters | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | -------------------------- | -------- | ------- | -------- | ---------------------------------------------------------------- | | **page** | false | 1 | Number | Which page is currently on | | **per\_page** | false | 15 | Number | How many items to display per page | | **search** | false | NULL | String | Fuzzy search ticket title and content | | **contact\_id** | false | NULL | Number | customer id | | **statuses** | false | NULL | Array | ticket status < 0: pending 1: processing 2: resolved 3: closed > | | **due\_at\_\_start** | false | NULL | Datetime | due date/time (start) | | **due\_at\_\_end** | false | NULL | Datetime | due date/time (end) | | **created\_at\_\_start** | false | NULL | Datetime | created\_at\_\_start | | **created\_at\_\_end** | false | NULL | Datetime | created date/time (end) | | **sponsor\_id** | false | NULL | Number | sponsor id | | **termination\_code\_ids** | false | NULL | Array | array of termination code ids | | **handler\_ids** | false | NULL | Array | array of ids of employees handling the ticket | | **creater\_ids** | false | NULL | Array | array of ids of employees who created the ticket | ### Response | PROPERTY | TYPE | DESCRIPTION | | -------- | ---------------- | ------------------------------------------------------------------ | | **data** | Array of objects | [ticket array](/developer/api/response-object.md#gong-chan-ticket) | | **meta** | Object | Pagination meta | ```javascript { "data": [ { "id": 67, "subject": "Cannot make calls", "content": "Cannot make calls\n#Processing completed", "due_at": null, "status": 0, "status_memo": null, "priority": 0, "contact": null, "contact_id": null, "sub_category": { "id": 26, "name": "Suggestion", "description": null, "category": { "id": 1, "name": "Phone function", "description": null }, "category_id": 1 }, "sub_category_id": 26, "creater": { "id": 7, "name": "Tommy Hsu", "first_name": "Tommy", "last_name": "Hsu", "employee_no": "tommy", "photo_url": "/employee/7/photo", "identity_no": null, "job_title_id": -1, "department_id": -1, "extension_id": 8, "extension": { "id": 8, "type": 3, "extension": "8005", "description": null, "media_cluster_id": null }, "group_id": 2, "group": { "id": 2, "name": "Test Group B", "description": null, "supervisor_id": 1 }, "cti_agent_account": "ag8005", "cti_agent": { "id": 5, "account": "ag8005", "group_id": null }, "created_at": "2019-04-12 12:51:34", "updated_at": "2019-04-15 15:25:46" }, "handler_id": 7, "handler": { "id": 7, "name": "Tommy Hsu", "first_name": "Tommy", "last_name": "Hsu", "employee_no": "tommy", "photo_url": "/employee/7/photo", "identity_no": null, "job_title_id": -1, "department_id": -1, "extension_id": 8, "extension": { "id": 8, "type": 3, "extension": "8005", "description": null, "media_cluster_id": null }, "group_id": 2, "group": { "id": 2, "name": "Test Group B", "description": null, "supervisor_id": 1 }, "cti_agent_account": "ag8005", "cti_agent": { "id": 5, "account": "ag8005", "group_id": null }, "created_at": "2019-04-12 12:51:34", "updated_at": "2019-04-15 15:25:46" }, "interact_collections": [ { "id": 149, "is_acw_completed": true, "first_enter_queue_at": "2019-04-18 16:51:57", "acw_at": "2019-04-18 16:54:57", "last_finished_at": "2019-04-18 16:52:10", "handler_id": 7, "handler": { "id": 7, "name": "Tommy Hsu", "first_name": "Tommy", "last_name": "Hsu", "employee_no": "tommy", "photo_url": "/employee/7/photo", "identity_no": null, "job_title_id": -1, "department_id": -1, "extension_id": 8, "extension": { "id": 8, "type": 3, "extension": "8005", "description": null, "media_cluster_id": null }, "group_id": 2, "group": { "id": 2, "name": "Test Group B", "description": null, "supervisor_id": 1 }, "cti_agent_account": "ag8005", "cti_agent": { "id": 5, "account": "ag8005", "group_id": null }, "created_at": "2019-04-12 12:51:34", "updated_at": "2019-04-15 15:25:46" }, "contact_id": null, "memo": null, "bound_type": 1, "sponsor_id": 1, "campaign_queue_id": null, "result_id": 2 } ], "sponsor_id": 1, "sponsor": { "id": 1, "name": "default", "description": null, "is_immortal": true, "mail_channels": [] }, "campaign_queue": null, "campaign_queue_id": null, "created_at": "2019-04-16 14:45:12", "updated_at": "2019-04-18 16:54:16", "termination_code_id": null, "termination_code": null, "category": { "id": 1, "name": "Phone function", "description": null }, "category_id": 1 }, { "id": 66, "subject": "Ticket for TEST", "content": "Content content content content content content content content111111", "due_at": null, "status": 2, "status_memo": null, "priority": 0, "contact": { "id": 2, "name": "Xiao Hong", "first_name": "Xiao", "last_name": "Hong", "membership_no": null, "identity_no": "A123456789", "gender": 0, "birth_at": "1987-10-10", "profile_id": 3, "sponsor_id": 1, "disturb_setting": null }, "contact_id": 2, "sub_category": { "id": 23, "name": "Timeliness", "description": null, "category": { "id": 2, "name": "Claim related", "description": null }, "category_id": 2 }, "sub_category_id": 23, "creater": { "id": 6, "name": "Karick Tung", "first_name": "Karick", "last_name": "Tung", "employee_no": "karick", "photo_url": null, "identity_no": null, "job_title_id": -1, "department_id": -1, "extension_id": 5, "extension": { "id": 5, "type": 3, "extension": "8004", "description": "Jingjing", "media_cluster_id": null }, "group_id": 2, "group": { "id": 2, "name": "Test Group B", "description": null, "supervisor_id": 1 }, "cti_agent_account": "ag8004", "cti_agent": { "id": 4, "account": "ag8004", "group_id": null }, "created_at": "2019-03-08 22:51:25", "updated_at": "2019-04-17 13:31:00" }, "handler_id": null, "handler": null, "interact_collections": [ { "id": 108, "is_acw_completed": true, "first_enter_queue_at": "2019-04-16 14:18:24", "acw_at": "2019-04-16 14:23:06", "last_finished_at": "2019-04-16 14:18:49", "handler_id": 6, "handler": { "id": 6, "name": "Karick Tung", "first_name": "Karick", "last_name": "Tung", "employee_no": "karick", "photo_url": null, "identity_no": null, "job_title_id": -1, "department_id": -1, "extension_id": 5, "extension": { "id": 5, "type": 3, "extension": "8004", "description": "Jingjing", "media_cluster_id": null }, "group_id": 2, "group": { "id": 2, "name": "Test Group B", "description": null, "supervisor_id": 1 }, "cti_agent_account": "ag8004", "cti_agent": { "id": 4, "account": "ag8004", "group_id": null }, "created_at": "2019-03-08 22:51:25", "updated_at": "2019-04-17 13:31:00" }, "contact_id": 2, "memo": null, "bound_type": 1, "sponsor_id": 1, "campaign_queue_id": null, "result_id": 2 }, { "id": 121, "is_acw_completed": true, "first_enter_queue_at": "2019-04-16 15:36:59", "acw_at": "2019-04-16 15:54:48", "last_finished_at": "2019-04-16 15:54:48", "handler_id": 2, "handler": { "id": 2, "name": "eason d", "first_name": "eason", "last_name": "d", "employee_no": "eason", "photo_url": "/employee/2/photo", "identity_no": null, "job_title_id": -1, "department_id": -1, "extension_id": 2, "extension": { "id": 2, "type": 3, "extension": "8002", "description": null, "media_cluster_id": null }, "group_id": 2, "group": { "id": 2, "name": "Test Group B", "description": null, "supervisor_id": 1 }, "cti_agent_account": "ag8002", "cti_agent": { "id": 2, "account": "ag8002", "group_id": null }, "created_at": "2018-11-09 13:21:17", "updated_at": "2019-04-15 15:10:10" }, "contact_id": 2, "memo": "This time I don't know what to do", "bound_type": 1, "sponsor_id": 1, "campaign_queue_id": null, "result_id": 2 } ], "sponsor_id": 1, "sponsor": { "id": 1, "name": "default", "description": null, "is_immortal": true, "mail_channels": [] }, "campaign_queue": null, "campaign_queue_id": null, "created_at": "2019-04-16 14:22:13", "updated_at": "2019-04-17 12:39:53", "termination_code_id": 5, "termination_code": { "id": 5, "name": "Confirm whether it can be handled", "description": null, "status": 0, "creater_id": 1 }, "category": { "id": 2, "name": "Claim related", "description": null }, "category_id": 2 } ], "meta": { "current_page": 1, "from": 1, "last_page": 8, "per_page": "2", "to": 2, "total": 16 } } ``` ## Get ticket ## Create ticket ```javascript POST https://{API_DOMAIN}/api/v1/ticket ``` ```javascript curl -X POST '{"subject":"Title","content":"Content","status":2,"contact_id":1,"sub_category_id":1,"termination_code":5}' -H "Content-Type: application/json" "https://{API_HOST}/api/v1/ticket" ``` ### Form Data | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | ------------------------- | -------- | ---------- | -------- | ------------------------ | | **sponsor\_id** | false | NULL | Number | sponsor id | | **handler\_id** | false | NULL | Number | handler employee id | | **termination\_code\_id** | false | NULL | Number | termination code id | | **subject** | true | NULL | String | ticket title | | **content** | true | NULL | String | ticket content | | **due\_at** | false | NULL | Datetime | ticket due time | | **priority** | false | 0(lowest) | Number | ticket priority level | | **status** | false | 0(pending) | Number | ticket processing status | | **status\_memo** | false | NULL | String | ticket status note | | **sub\_category\_id** | false | NULL | Number | subcategory | | **contact\_id** | false | NULL | Number | customer id | ### Response Please refer to [Ticket](/developer/api/response-object.md#gong-chan-ticket) Response format | PROPERTY | TYPE | DESCRIPTION | | -------- | ------ | ------------------------------------------------------------ | | **data** | Object | [Ticket](/developer/api/response-object.md#gong-chan-ticket) | ```javascript { "data" : { "id": 1, "subject": "Title", "content": "Content", "due_at": null, "status": 2, "status_memo": null, "priority": 0, "contact": { "id": 1, "name": "Aquil", "first_name": "A", "last_name": "quil", "membership_no": null, "identity_no": "A123456789", "gender": 0, "birth_at": "1987-10-10", "profile_id": 3, "sponsor_id": 1, "disturb_setting": null }, "contact_id": 1, "sub_category": { "id": 1, "name": "Timeliness", "description": null, "category": { "id": 1, "name": "Claim related", "description": null }, "category_id": 1 }, "sub_category_id": 1, "handler_id": null, "handler": null, "sponsor_id": null, "sponsor": null, "campaign_queue": null, "campaign_queue_id": null, "created_at": "2019-04-16 14:22:13", "updated_at": "2019-04-17 12:39:53", "termination_code_id": 5, "termination_code": { "id": 5, "name": "Confirm whether it can be handled", "description": null, "status": 0, "creater_id": null }, "category": { "id": 1, "name": "Claim related", "description": null }, "category_id": 1 } } ``` ## View ticket ```javascript GET https://{API_DOMAIN}/api/v1/ticket/{id} ``` ```javascript curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/ticket/1" ``` ### URL Parameters | PARAMETER | DESCRIPTION | | --------- | ----------- | | **id** | ticket id | ### Response Please refer to [Ticket](/developer/api/response-object.md#gong-chan-ticket) Response format ```javascript { "id": 1, "subject": "Title", "content": "Content", "due_at": null, "status": 2, "status_memo": null, "priority": 0, "contact": { "id": 1, "name": "Aquil", "first_name": "A", "last_name": "quil", "membership_no": null, "identity_no": "A123456789", "gender": 0, "birth_at": "1987-10-10", "profile_id": 3, "sponsor_id": 1, "disturb_setting": null }, "contact_id": 1, "sub_category": { "id": 1, "name": "Timeliness", "description": null, "category": { "id": 1, "name": "Claim related", "description": null }, "category_id": 1 }, "sub_category_id": 1, "handler_id": null, "handler": null, "sponsor_id": null, "sponsor": null, "campaign_queue": null, "campaign_queue_id": null, "created_at": "2019-04-16 14:22:13", "updated_at": "2019-04-17 12:39:53", "termination_code_id": 5, "termination_code": { "id": 5, "name": "Confirm whether it can be handled", "description": null, "status": 0, "creater_id": null }, "category": { "id": 1, "name": "Claim related", "description": null }, "category_id": 1 } ``` ## Update ticket ```javascript PUT https://{API_DOMAIN}/api/v1/ticket/{id} ``` ```javascript curl -X PUT -H "Content-Type: application/json" '{"subject":"Updated title"}' "https://{API_HOST}/api/v1/ticket/1" ``` ### URL Parameters | PARAMETER | DESCRIPTION | | --------- | ----------- | | **id** | ticket id | ### Form Data | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | ------------------------- | -------- | ---------- | -------- | ------------------------ | | **sponsor\_id** | false | NULL | Number | sponsor id | | **handler\_id** | false | NULL | Number | handler employee id | | **termination\_code\_id** | false | NULL | Number | termination code id | | **subject** | false | NULL | String | ticket title | | **content** | false | NULL | String | ticket content | | **due\_at** | false | NULL | Datetime | ticket due time | | **priority** | false | 0(lowest) | Number | ticket priority level | | **status** | false | 0(pending) | Number | ticket processing status | | **status\_memo** | false | NULL | String | ticket status note | | **sub\_category\_id** | false | NULL | Number | subcategory | | **contact\_id** | false | NULL | Number | customer id | ### Response Please refer to [Ticket](/developer/api/response-object.md#gong-chan-ticket) Response format ```javascript { "id": 1, "subject": "Updated title", "content": "Content", "due_at": null, "status": 2, "status_memo": null, "priority": 0, "contact": { "id": 1, "name": "Aquil", "first_name": "A", "last_name": "quil", "membership_no": null, "identity_no": "A123456789", "gender": 0, "birth_at": "1987-10-10", "profile_id": 3, "sponsor_id": 1, "disturb_setting": null }, "contact_id": 1, "sub_category": { "id": 1, "name": "Timeliness", "description": null, "category": { "id": 1, "name": "Claim related", "description": null }, "category_id": 1 }, "sub_category_id": 1, "handler_id": null, "handler": null, "sponsor_id": null, "sponsor": null, "campaign_queue": null, "campaign_queue_id": null, "created_at": "2019-04-16 14:22:13", "updated_at": "2019-04-17 12:39:53", "termination_code_id": 5, "termination_code": { "id": 5, "name": "Confirm whether it can be handled", "description": null, "status": 0, "creater_id": null }, "category": { "id": 1, "name": "Claim related", "description": null }, "category_id": 1 } ``` ## Delete ticket Http status is 204 ```javascript DELETE https://{API_DOMAIN}/api/v1/ticket/{id} ``` ### URL Parameters | PARAMETER | DESCRIPTION | | --------- | ----------- | | **id** | ticket id | ## Search employees ```javascript GET https://{API_DOMAIN}/api/v1/employee ``` ```javascript curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/employee" ``` ### Query Parameters | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | ------------- | -------- | ------- | ------ | ---------------------------------------------------- | | **page** | false | 1 | Number | Which page is currently on | | **per\_page** | false | 15 | Number | How many items to display per page | | **search** | false | NULL | String | Fuzzy search employee name, ID card, employee number | ### Response | PROPERTY | TYPE | DESCRIPTION | | -------- | ---------------- | ---------------------------------------------------------------------- | | **data** | Array of objects | [employee array](/developer/api/response-object.md#yuan-gong-employee) | | **meta** | Object | Pagination meta | ```javascript { "data": [ { "id": 17, "name": "AG 8018", "first_name": "AG", "last_name": "8018", "employee_no": "ag8018", "photo_url": null, "identity_no": null, "job_title_id": 21, "job_title": { "id": 21, "abbrev": null, "name": "Sales Specialist", "description": null }, "department_id": -1, "department": null, "extension_id": -1, "extension": null, "profile": { "id": 29, "phones": [] }, "is_active": true, "role": "", "email": null, "group_id": 3, "group": { "id": 3, "name": "SUN1", "description": null, "supervisor_id": 9 }, "is_immortal": false, "cti_agent_account": null, "cti_agent": null, "created_at": "2019-04-18 06:13:43", "updated_at": "2019-04-18 06:16:51" }, { "id": 16, "name": "AG 8017", "first_name": "AG", "last_name": "8017", "employee_no": "ag8017", "photo_url": null, "identity_no": null, "job_title_id": 21, "job_title": { "id": 21, "abbrev": null, "name": "Sales Specialist", "description": null }, "department_id": -1, "department": null, "extension_id": -1, "extension": null, "profile": { "id": 30, "phones": [] }, "is_active": true, "role": "", "email": null, "group_id": 3, "group": { "id": 3, "name": "SUN1", "description": null, "supervisor_id": 9 }, "is_immortal": false, "cti_agent_account": null, "cti_agent": null, "created_at": "2019-04-18 06:13:24", "updated_at": "2019-04-18 06:17:02" }, { "id": 15, "name": "AG 8016", "first_name": "AG", "last_name": "8016", "employee_no": "ag8016", "photo_url": null, "identity_no": null, "job_title_id": 21, "job_title": { "id": 21, "abbrev": null, "name": "Sales Specialist", "description": null }, "department_id": -1, "department": null, "extension_id": -1, "extension": null, "profile": { "id": 31, "phones": [] }, "is_active": true, "role": "", "email": null, "group_id": 3, "group": { "id": 3, "name": "SUN1", "description": null, "supervisor_id": 9 }, "is_immortal": false, "cti_agent_account": null, "cti_agent": null, "created_at": "2019-04-18 06:13:02", "updated_at": "2019-04-18 06:17:13" } ], "meta": { "current_page": 1, "from": 1, "last_page": 6, "per_page": "3", "to": 3, "total": 17 } } ``` ## Search sponsors ```javascript GET https://{API_DOMAIN}/api/v1/sponsor ``` ```javascript curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/sponsor" ``` ### Response | PROPERTY | TYPE | DESCRIPTION | | -------- | ---------------- | ----------------------------------------------------------------- | | **data** | Array of objects | [sponsor array](/developer/api/response-object.md#ye-zhu-sponsor) | | **meta** | Object | Pagination meta | ```javascript { "data": [ { "id": 1, "name": "default", "description": null, "is_immortal": true, "mail_channels": [] } ], "meta": { "current_page": 1, "from": 1, "last_page": 1, "per_page": 15, "to": 1, "total": 1 } } ``` ## Search ticket termination codes ```javascript GET https://{API_DOMAIN}/api/v1/ticket-termination-code ``` ``` curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/ticket-termination-code" ``` ### Query Parameters | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | ------------- | -------- | ------- | ------ | ---------------------------------------------------- | | **page** | false | 1 | Number | Which page is currently on | | **per\_page** | false | 15 | Number | How many items to display per page | | **search** | false | NULL | String | Fuzzy search employee name, ID card, employee number | ### Response | PROPERTY | TYPE | DESCRIPTION | | -------- | ---------------- | ------------------------------------------------------------------------------------------------------------------------ | | **data** | Array of objects | [termination code array](/developer/api/response-object.md#gong-chan-zhuang-tai-xi-xiang-dai-ma-ticket-termination-code) | | **meta** | Object | Pagination meta | ### Response | PROPERTY | TYPE | DESCRIPTION | | --------------- | ------ | ----------------------------------------------------------------------------- | | **id** | Number | termination code id | | **name** | String | termination code name | | **description** | String | termination code description | | **status** | Number | corresponding ticket status <0: pending 1: processing 2: completed 3: closed> | | **creater\_id** | Number | id of the employee who created that termination code | ```javascript { "data": [ { "id": 1, "name": "Unknown yet", "description": null, "status": 0, "creater_id": 1 }, { "id": 2, "name": "Known", "description": null, "status": 0, "creater_id": 1 }, { "id": 3, "name": "Under discussion", "description": null, "status": 1, "creater_id": 1 }, { "id": 4, "name": "Writing", "description": null, "status": 1, "creater_id": 1 }, { "id": 5, "name": "Confirm whether it can be handled", "description": null, "status": 0, "creater_id": 1 }, { "id": 6, "name": "Abandoned", "description": null, "status": 3, "creater_id": 1 }, { "id": 7, "name": "There are still things to handle later", "description": null, "status": 2, "creater_id": 1 }, { "id": 8, "name": "Done", "description": null, "status": 2, "creater_id": 1 } ], "meta": { "current_page": 1, "from": 1, "last_page": 1, "per_page": 15, "to": 8, "total": 8 } } ``` ## Search categories ```javascript GET https://{API_DOMAIN}/api/v1/category ``` ```javascript curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/category" ``` ### Query Parameters | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | ------------- | -------- | ------- | ------ | ---------------------------------- | | **page** | false | 1 | Number | Which page is currently on | | **per\_page** | false | 15 | Number | How many items to display per page | ### Response | PROPERTY | TYPE | DESCRIPTION | | -------- | ---------------- | ------------------------------------------------------------------------ | | **data** | Array of objects | [category array](/developer/api/response-object.md#zhu-fen-lei-category) | | **meta** | Object | Pagination meta | ```javascript { "data": [ { "id": 1, "name": "Phone function", "description": null, "children": [ { "id": 26, "name": "Suggestion", "description": null } ] }, { "id": 2, "name": "Claim related", "description": null, "children": [ { "id": 23, "name": "Timeliness", "description": null } ] }, { "id": 3, "name": "PA related", "description": null, "children": [ { "id": 21, "name": "Premium calculation method", "description": null }, { "id": 22, "name": "Latest offers", "description": null } ] }, { "id": 4, "name": "Shipping", "description": null, "children": [ { "id": 25, "name": "Region", "description": null } ] }, { "id": 5, "name": "Email", "description": "Email-related features", "children": [ { "id": 27, "name": "Backend program BUG", "description": "BUGs to be fixed", } ] } ], "meta": { "current_page": 1, "from": 1, "last_page": 1, "per_page": 15, "to": 5, "total": 5 } } ``` ## Search subcategories ```javascript GET https://{API_DOMAIN}/api/v1/subcategory ``` ```javascript curl -X GET -H "Content-Type: application/json" "https://{API_HOST}/api/v1/subcategory" ``` ### Query Parameters | PARAMETER | REQUIRED | DEFAULT | TYPE | DESCRIPTION | | ---------------- | -------- | ------- | ------------------ | ---------------------------------- | | **page** | false | 1 | Number | Which page is currently on | | **per\_page** | false | 15 | Number | How many items to display per page | | **category\_id** | false | Number | parent category id | | ### Response | PROPERTY | TYPE | DESCRIPTION | | -------- | ---------------- | ----------------------------------------------------------------------------- | | **data** | Array of objects | [subcategory array](/developer/api/response-object.md#zi-fen-lei-subcategory) | | **meta** | Object | Pagination meta | ```javascript { "data": [ { "id": 21, "name": "Premium calculation method", "description": null, "category": { "id": 3, "name": "PA related", "description": null }, "category_id": 3 }, { "id": 22, "name": "Latest offers", "description": null, "category": { "id": 3, "name": "PA related", "description": null }, "category_id": 3 }, { "id": 23, "name": "Timeliness", "description": null, "category": { "id": 2, "name": "Claim related", "description": null }, "category_id": 2 }, { "id": 24, "name": "Test subcategory", "description": "Test subcategory", "category": null, "category_id": null }, { "id": 25, "name": "Region", "description": null, "category": { "id": 4, "name": "Shipping", "description": null }, "category_id": 4 }, { "id": 26, "name": "Suggestion", "description": null, "category": { "id": 1, "name": "Phone function", "description": null }, "category_id": 1 }, { "id": 27, "name": "Backend program BUG", "description": "BUGs to be fixed", "category": { "id": 5, "name": "Email", "description": "Email-related features" }, "category_id": 5 } ], "meta": { "current_page": 1, "from": 1, "last_page": 1, "per_page": 15, "to": 7, "total": 7 } } ```