🔵Fancy points
What are Fancy points
Fancy points are a virtual product purchasable on the FIRST LINE platform that allows users to access advanced features in the system. These features include writing assistance tools such as AI writing and translation, as well as other new features that may be introduced in the future. By using Fancy points, users can significantly improve work efficiency while enjoying continuously updated technical support and service expansions. Whether improving writing quality, performing language translation, or exploring the latest features, Fancy points provide users with greater flexibility and convenience, making each usage experience full of possibilities.
About point purchases
Fancy points pricing varies by region. For example, in Taiwan, one point equals one New Taiwan Dollar; in Hong Kong and other regions, local pricing applies. In addition, Fancy offers periodic promotional activities, especially for corporate customers purchasing in bulk—single orders of 80,000 points or more can enjoy lower discounted prices.
How to use
When you use a feature on the FIRST LINE platform that requires Fancy points, the system will automatically deduct the required amount from your current remaining points. This process is designed to simplify operations so you don't need to manage point usage manually and can focus on your work and creation.
If your Fancy points are insufficient to pay for the use of a feature, the system will promptly notify you of the shortage so you can be aware of your current point status.
Point usage rate table
The actual points required will be as shown by the system. If there are any future adjustments to point usage, we will notify all users in advance and in a timely manner via system announcements.
AI Response Agent
Use AI to search knowledge bases and product information, and precisely adjust content to reply to customers, reducing customer service pressure.
3 points / 1 time
AI Intent Agent
Use AI to analyze set conditions and determine whether customer messages match the configured intents. This helps businesses more quickly and accurately identify customer needs, improve response efficiency, and enhance the overall customer service experience.
1 point / 1 time
AI Custom Agent
Create a dedicated AI text-processing agent through custom commands. Whether improving work efficiency or streamlining business processes, it can help you easily move toward automation.
1 point / 1 time
AI Image Agent
Use AI to extract and process information from a single image, with a maximum supported image size of 3MB.
3 points / 1 time
AI Writer | Tone, writing, translation
Use AI to translate and rewrite content, creatively rephrasing entire sentences; obtain more accurate wording through AI-suggested rewrites, correct grammar and punctuation errors, and rewrite clearer and more precise sentences.
1 point / 1 time
To celebrate the new version, a limited-time free trial will be offered,all users can use it directly.
AI Transcript
Use AI to analyze call recordings and automatically generate transcripts to help agents and managers quickly grasp call content, improving response efficiency and service quality.
2 points / 1 minute
AI Insights
Generate conversation summaries, determine customer sentiment, and identify potential intents. If the source is a phone call, it will first automatically generate a transcript and then perform analysis. You can call it during a conversation or trigger it after the service ends through automated workflows.
3 points / 1 time
To celebrate the new version, a limited-time free trial will be offered,all users can use it directly.
Usage records and payment records
Fancy points records will log increases or decreases in the balance of Fancy points. Purchases, redemptions, or Fancy points obtained from other sources will be recorded as additions.
To view your recent full records, you can access the related records through "Fancy Points" in the "Billing Overview."
Set agent quotas
You can set periodic limits such as weekly or monthly for specific agents FANCY points usage limit, for example "up to 100 points per month" as a restriction. Set up as follows:
Go to "Employee Management" page → click the specified agent → select "Advanced" tab → click "FANCY Points Management" category to configure.
Configurable items
Point quota cycle The reset frequency for the specified agent's point quota. After the period ends, used quotas will automatically reset to zero and be recalculated. Options: daily, , weekly, monthly
Point quota limit The maximum FANCY points the agent can use within the set period.
Agent inquiry method
Each agent can view the total points available to their account and their own used points from "Profile" in the top right of the navigation bar.
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