> For the complete documentation index, see [llms.txt](https://en.help.firstline.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.help.firstline.cc/feature/dashboard/message-statistics.md).

# Message Statistics

<figure><img src="https://3300265106-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNRu7dk70ei7JV9HlW9%2Fuploads%2F2Kb4Gew4W7frFSVDGtAV%2Fimage.png?alt=media&amp;token=7183552c-b765-4bfe-84bc-6fcf7753b750" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="247">Name</th><th>Description</th></tr></thead><tbody><tr><td>Total number of messages sent</td><td>Total number of messages sent by agents, excluding bots or other automated responses.</td></tr><tr><td>Total number of guide messages sent</td><td>Total number of guide messages sent by agents; a single guide message may include multiple guided products.</td></tr><tr><td>Click-through rate of guide messages</td><td>Number of times users clicked guide messages / total number of guide messages sent * 100.<br>If a guide message contains multiple products, a customer opening any product in the message counts as a click.</td></tr><tr><td>Total number of guided products</td><td>Total number of guided products sent by agents.</td></tr><tr><td>Click-through rate of guided products</td><td>Number of times users clicked guided products / total number of guided products * 100</td></tr></tbody></table>